Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Benson

Niskayuna,NY

Summary

Driven sales professional with a proven track record at Builders FirstSource, adept in solution selling and objection handling. Excelled in enhancing customer satisfaction and generating additional revenue through strategic upselling. Skilled in value proposition development, with a knack for maintaining high client retention rates and surpassing sales targets.

Overview

20
20
years of professional experience

Work History

Professional Sales Specialist

Builders FirstSource
04.2018 - Current
  • Identified opportunities for upselling and cross-selling within existing accounts, generating additional revenue streams.
  • Boosted sales performance by implementing effective sales strategies and techniques.
  • Enhanced customer satisfaction levels by addressing concerns promptly and offering tailored solutions to meet their unique needs.
  • Managed a diverse client portfolio, ensuring timely follow-up and proactive communication for maximum account retention.
  • Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.

Department Manager, Millwork & Contractor Sales

Lowes Home Improvment
08.2013 - 03.2018
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Built relationships with customers to encourage repeat business.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Wholesale Window and Door Sales

Cleary Millwork
03.2010 - 01.2013
  • Reduced installation errors by regularly attending training sessions, staying current on industry best practices, and sharing knowledge with team members.
  • Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Improved customer satisfaction by providing efficient and accurate window and door quotes.

Wholesale Window & Door Sales

Saginaw Millwork
02.2004 - 03.2010
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Provided timely competitive price quotes to retail customers.
  • Supported after-sales customer needs.

Education

High School Diploma -

Linton High School
Schenectady, NY

Skills

  • Sales Presentations
  • Value Proposition Development
  • Solution selling
  • Objection handling

Timeline

Professional Sales Specialist

Builders FirstSource
04.2018 - Current

Department Manager, Millwork & Contractor Sales

Lowes Home Improvment
08.2013 - 03.2018

Wholesale Window and Door Sales

Cleary Millwork
03.2010 - 01.2013

Wholesale Window & Door Sales

Saginaw Millwork
02.2004 - 03.2010

High School Diploma -

Linton High School

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Thomas Benson