Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

THOMAS BETZEN

Rochester,MN

Summary

Hardworking and reliable employee with strong ability in learning and adapting. Offering a positive attitude and good communication skills. Highly organized, proactive and punctual with team-oriented mentality.

Overview

10
10
years of professional experience

Work History

Guest Transporter

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
09.2022 - Current
  • Approached patients and verified personal information. engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded patients satisfaction by finding creative solutions to problems.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Desk Operations Specialist

Mayo Clinic
Rochester, MN
04.2021 - 09.2022
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Answered phone calls and emails, responding quickly to questions and inquiries within company-established timeframes.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Access and Navigation Specialist (Screener)

Mayo Clinic-Rochester
Rochester, MN
07.2020 - 04.2021
  • Asked Covid-19 related questions to ensure patients and visitors are safe to other patients and staff of the hospital
  • De-escalated patients who were upset over Covid related policies
  • Ensured safety by asking employees for employee badge or visitors for wrist bands
  • Accessed patient information through the EPIC computer system maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Teamwork with staff in Emergency Department staff, Paramedics and Security Officers

Sales Advisor

Rochester Motorcars
Rochester, MN
05.2019 - 07.2020
  • Presented vehicles to customers, meeting or exceeding their expectations
  • Worked in a fast paced atmosphere
  • Adapted quickly to the needs of the customer
  • Answered requests and concerns with friendly and knowledgeable service
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions

Sales Advisor

Tom Kadlec Honda
Rochester, MN
05.2014 - 05.2019
  • Regularly exceeded monthly sales goals
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes
  • Demonstrated active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
  • Scheduled appointments and maintained organized calendar
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Created a fun environment to customers and fellow employees

Education

High School Diploma -

Yellow Medicine East High School
Granite Falls, MN
06.1983

Skills

  • Focus
  • Presenting
  • Quality
  • Relationship-building
  • Safety
  • Flexible
  • Critical thinking
  • Organization
  • Friendly, positive attitude
  • Problem resolution

References

References offered upon request

Timeline

Guest Transporter

Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
09.2022 - Current

Desk Operations Specialist

Mayo Clinic
04.2021 - 09.2022

Access and Navigation Specialist (Screener)

Mayo Clinic-Rochester
07.2020 - 04.2021

Sales Advisor

Rochester Motorcars
05.2019 - 07.2020

Sales Advisor

Tom Kadlec Honda
05.2014 - 05.2019

High School Diploma -

Yellow Medicine East High School
THOMAS BETZEN