Hardworking and reliable employee with strong ability in learning and adapting. Offering a positive attitude and good communication skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Guest Transporter
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
09.2022 - Current
Approached patients and verified personal information. engaged in conversation through use of effective interpersonal and people skills.
Exceeded patients satisfaction by finding creative solutions to problems.
Demonstrated leadership by making improvements to work processes and helping to train others.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Desk Operations Specialist
Mayo Clinic
Rochester, MN
04.2021 - 09.2022
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Answered phone calls and emails, responding quickly to questions and inquiries within company-established timeframes.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Access and Navigation Specialist (Screener)
Mayo Clinic-Rochester
Rochester, MN
07.2020 - 04.2021
Asked Covid-19 related questions to ensure patients and visitors are safe to other patients and staff of the hospital
De-escalated patients who were upset over Covid related policies
Ensured safety by asking employees for employee badge or visitors for wrist bands
Accessed patient information through the EPIC computer system maintaining strict confidentiality to remain compliant with HIPAA regulations
Teamwork with staff in Emergency Department staff, Paramedics and Security Officers
Sales Advisor
Rochester Motorcars
Rochester, MN
05.2019 - 07.2020
Presented vehicles to customers, meeting or exceeding their expectations
Worked in a fast paced atmosphere
Adapted quickly to the needs of the customer
Answered requests and concerns with friendly and knowledgeable service
Stayed up-to-date on latest trends in sales promotions, product updates and service changes
Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
Sales Advisor
Tom Kadlec Honda
Rochester, MN
05.2014 - 05.2019
Regularly exceeded monthly sales goals
Stayed up-to-date on latest trends in sales promotions, product updates and service changes
Demonstrated active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
Scheduled appointments and maintained organized calendar
Fostered relationships with customers to expand customer base and enhance loyalty and retention
Created a fun environment to customers and fellow employees
Education
High School Diploma -
Yellow Medicine East High School
Granite Falls, MN
06.1983
Skills
Focus
Presenting
Quality
Relationship-building
Safety
Flexible
Critical thinking
Organization
Friendly, positive attitude
Problem resolution
References
References offered upon request
Timeline
Guest Transporter
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
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