Thomas Biddle

• Assisted the Premium Experience team in the planning and execution of all Indiana Pacers and Fever home games, concerts, and other events for all premium areas of Gainbridge Fieldhouse.
• Maintain elevated levels of experience as the first points of contact in club and premium spaces.
• Helped guests by answering questions and improving their event experience by engaging in elevated service efforts.
• Developed strong client relationships with premium season ticket account holders through in-event communication and customer service assistance.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and maintained relationships with external vendors and suppliers.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Consistently placed 1st overall in Mid-West district in miscellaneous gross revenue. (Profited over 120% of initial revenue goal for multiple months)

• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
• Tracked and reported on marketing campaign responses.
• Managed team calendars and scheduled events for multiple staff members.
• Increased sales by offering advice on purchases and promoting additional products. ($105 Avg. Sales Ticket, 60% Profit Margin on sales)