Thomas Bogan
New Port Richey,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Irish 31 Pub And Eatery
10.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Shift Manager/Key Holder
Steak N Shake
08.2018 - 03.2021
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
Server
Waffle House
02.2017 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Server
Perkins Restaurant
06.2015 - 07.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Fivay High School
Hudson, FL05.2015
Skills
- Customer Service Best Practices
- Calm and Pleasant Demeanor
- Serve Customers
- Food Service Background
- Guest Relations
Timeline
Restaurant Manager
Irish 31 Pub And Eatery
10.2021 - Current
Shift Manager/Key Holder
Steak N Shake
08.2018 - 03.2021
Server
Waffle House
02.2017 - 11.2018
Restaurant Server
Perkins Restaurant
06.2015 - 07.2017
High School Diploma -
Fivay High School
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