Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Thomas Bogardus

Summary

Proven Office Manager at Mount's Plumbing LLC, adept in maintaining confidentiality and enhancing customer service. Excelled in staff management and problem-solving, significantly improving operational efficiency. Skilled in compliance monitoring and patient care, demonstrating a commitment to excellence and positive outcomes. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Mount's Plumbing LLC
08.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Handled payroll and Hr rolls also.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

CNA

Emerest Health Services
09.2019 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.

Assistant Manager

Taco Bell
03.2017 - 09.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

CNA

Troy Manor
01.2014 - 08.2017
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.

Education

Associate of Science - Health Sciences

University of The People
Pasadena
08.2026

GED -

Tower Grove
02.1996

Skills

  • Compliance Monitoring
  • Expense Reporting
  • Customer Service
  • Staff Management
  • Basic Life Support
  • Maintaining confidentiality
  • Dressing assistance
  • Patient Care
  • Problem-Solving
  • Customer experience
  • Customer Service and Engagement

Certification

  • CNA - Certified Nurse Assistant
  • ServeSafe Certified - 4/2/23-4/2/28

Timeline

Office Manager

Mount's Plumbing LLC
08.2021 - Current

CNA

Emerest Health Services
09.2019 - Current

Assistant Manager

Taco Bell
03.2017 - 09.2019

CNA

Troy Manor
01.2014 - 08.2017

Associate of Science - Health Sciences

University of The People

GED -

Tower Grove

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Thomas Bogardus