Thomas Breslin
El Paso,Texas
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Dependable Senior Tech with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Video Repair Technician
Charter Spectrum
El Paso, TX
01.2024 - Current
- Provided technical support and guidance to clients in resolving their computer problems.
- Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Trained users on the use of newly installed software programs and applications.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Provided customer support, explaining complex repair processes in understandable terms.
- Updated device software and firmware to latest versions to enhance functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Tech Tier 4 Supervisor
Conduent Business Services
El Paso, TX
05.2018 - 11.2023
- Directed and supervised team of 30 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Senior Technical Associate
Volt Workforce Solutions
El Paso, TX
08.2015 - 04.2018
- Provided technical support to customers on a wide range of products and services.
- Maintained extensive documentation for all customer issues, solutions, and processes.
- Created presentations to demonstrate product features and capabilities at trade shows.
- Assisted in the development of training materials for end-users.
- Resolved complex hardware and software problems with remote customers.
- Performed troubleshooting of network connections and other system components.
- Conducted research into new technologies to determine best fit for customer needs.
- Provided guidance to junior team members on technical matters and assisted in their professional development activities.
- Ensured compliance with established procedures related to security, safety, maintenance.
- Managed user accounts and access rights according to organizational requirements.
- Evaluated software and hardware within test environment to compare to legacy installations.
- Used remote login tools to assist clients with technical and product questions.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Maintained up-to-date case documentation for future reference.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Supported customers with online billing, access and account issues.
Education
Associate of Applied Science - Cyber Security
University of New Hampshire
Durham, NH05.2027
Certificate of Cyber Security - Computer And Information Sciences
University of New Hampshire
Durham, NH10-2024
High School Diploma -
Basic High School
Henderson, NV05.2004
Skills
- Strategic Planning
- Staff Management
- Process Improvement
- Data Analytics
- Processes and Procedures
- Goal-Oriented
- Staff Discipline
- Complex Problem-Solving
- System Testing
- Computer Skills
- Microsoft Application
References
- Joseph Duran - 9153833142
- Miguel Mendez - 5756497623
- Adrian Rodriguez - 9152411315
- Henry Martinez - 5202495341
Timeline
Video Repair Technician
Charter Spectrum
01.2024 - Current
Tech Tier 4 Supervisor
Conduent Business Services
05.2018 - 11.2023
Senior Technical Associate
Volt Workforce Solutions
08.2015 - 04.2018
Associate of Applied Science - Cyber Security
University of New Hampshire
Certificate of Cyber Security - Computer And Information Sciences
University of New Hampshire
High School Diploma -
Basic High School
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