Open To Work
Thomas Brown
Phoenix,AZ
Summary
Results-driven professional with extensive experience in executive support and office management. Known for strong problem-solving abilities and meticulous attention to detail, contributing to improved operational efficiency and enhanced team collaboration.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Executive Assistant
Arizona Correctional Industries
Phoenix, AZ
06.2021 - 06.2026
- Coordinated executive schedules, ensuring efficient time management and optimal meeting arrangements.
- Streamlined communication between departments, enhancing collaboration and workflow efficiency.
- Managed confidential documents with precision, maintaining compliance with organizational policies.
- Developed and maintained filing systems, improving access to vital information for team members.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Customer Service Manager
Arizona Correctional Industries
Phoenix, AZ
10.2015 - 06.2021
- Led customer service team, enhancing communication and operational efficiency within correctional facility environment.
- Implemented training programs for staff on customer service best practices, improving overall service quality.
- Collaborated with management to refine processes, resulting in streamlined operations and reduced response times.
- Developed protocols for addressing inmate inquiries, ensuring timely and accurate responses to concerns.
- Took ownership of customer issues and followed problems through to resolution.
Administrative Assistant III
Arizona Correctional Industries
Phoenix, AZ
08.2010 - 09.2015
- Managed scheduling and communication for departmental meetings, ensuring timely information flow.
- Streamlined office procedures by implementing new filing systems, improving retrieval times.
- Coordinated administrative tasks to support daily operations and enhance workflow efficiency.
- Maintained accurate records and documentation in compliance with organizational policies and regulations.
- Assisted in the preparation of reports and presentations for management review, ensuring clarity and accuracy.
Education
Bachelor of Science - Liberal Arts And Sciences
Arizona State University
Tempe, AZSkills
- Executive support
- Administrative coordination
- Office management
- Project coordination
- Time management
- Meticulous attention to detail
- Strong problem solver
Accomplishments
National Correctional Industries Assoc Conference Coordinator | Managed planning and coordination of Arizona's hosting responsibilities for the National Correctional Industries Association Conference, including logistics, executive coordination, stakeholder communication, and event planning.
Planned and executed 5 company Annual meetings for 100 plus staff, including logistics, travel coordination and event planning.
Led creative team for company Annual report, including conceptual designs, content writing through final printing for 6 years.
Certification
Adobe Creative Design tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Arizona Correctional Industries
06.2021 - 06.2026
Customer Service Manager
Arizona Correctional Industries
10.2015 - 06.2021
Administrative Assistant III
Arizona Correctional Industries
08.2010 - 09.2015
Bachelor of Science - Liberal Arts And Sciences
Arizona State University