Thomas Burnett
Merriam,KS
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
37
37
years of professional experience
Work History
Sales Manager
Dillards Department Store
05.1998 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Ensured Sales Goals were consistently achieved
Sales Manager
Zales Diamond Park Fine Jewelry
01.1987 - 05.1998
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed Leased Fine Jewelry Department in Dillards Department Stores
Education
Gemology - Gemology
Gemological Institute of America-Los Angeles
Culver City, CA01.1985
Skills
- Sales Expertise
- Time Management
- Market Intelligence
- Direct Sales
- Coaching and Mentoring
- Sales Presentation
- Sales Process
- Team Oversight
- Product Knowledge
- Profit and Revenue-Generating Strategies
- Verbal and Written Communication
- Goals and Performance
- Effective Retail Sales Manager
- Excellent Communication Skills
- Accomplished Manager
- Management of Personnel Resources
Timeline
Sales Manager
Dillards Department Store
05.1998 - Current
Sales Manager
Zales Diamond Park Fine Jewelry
01.1987 - 05.1998
Gemology - Gemology
Gemological Institute of America-Los Angeles
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