Thomas Burno
Phoenix,AZ
Summary
Results-driven technician with a detail-oriented approach, experienced at E2 Optics and Outsource Telecom (PCC Network Solutions,Advanced Network Solutions,Summit Fire Protection,Accram Inc, Data Link Technologies, TechNet Partners Inc, Camnet, Scott Fire & Security, CableComm Systems, Applied Business Communications, Team Fishel, Phoenix Communication Solutions, Sharp Technologies, Technology Integrators, Black Box, . Proven ability to enhance workflow efficiency through process improvements and adept at training teams on safety protocols. Committed to customer service and maintaining composure under pressure while adapting to new technologies for optimal performance.
Overview
7
7
years of professional experience
Work History
Tech I
E2 Optics
03.2025 - Current
- Operated and maintained fiber optic tools and equipment for installation tasks.
- Collaborated with team members to ensure timely project completion.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Complied with safety protocols to maintain a secure work environment.
- Adapted quickly to new technologies and techniques for efficient service delivery.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Tech II
Outsource Telecom
07.2019 - 03.2025
- Conducted routine maintenance and repairs on telecom equipment to ensure optimal performance.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues efficiently.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
GED -
John Marshall High School
Rochester, NYSkills
- Proficient in task management
- Maintains composure under pressure
- Proficient in task management
Timeline
Tech I
E2 Optics
03.2025 - Current
Tech II
Outsource Telecom
07.2019 - 03.2025
GED -
John Marshall High School