Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Thomas Callaway

Boise,ID

Summary

Sales associate specializing in customer service and problem-solving, with a track record of improving product visibility and addressing customer inquiries efficiently. Detail-oriented with extensive experience in retail sales, contributing to increased customer satisfaction and operational efficiency. Recognized for strong collaboration skills and a commitment to enhancing team performance.

Overview

3
3
years of professional experience

Work History

Sales Associate

Happy Harry's Bottle Shops
Grand Forks, ND
04.2023 - 06.2025
  • Delivered exceptional customer service by assisting with product selection and recommendations.
  • Maintained inventory levels while organizing stock efficiently on shelves.
  • Processed transactions accurately at point of sale to ensure smooth operations.
  • Ensured cleanliness and adherence to product presentation standards throughout store.
  • Collaborated with team members to consistently achieve daily sales goals.
  • Educated customers about in-store promotions and special offers effectively.
  • Resolved customer inquiries and concerns in a professional manner.
  • Supported visual merchandising efforts to enhance product displays and visibility.

Retail Sales Associate

Ups Store
Grand Forks, ND
02.2022 - 12.2023
  • Operated cash register and processed payments accurately.
  • Handled shipping and packaging tasks for customer orders.
  • Assisted customers with product selection and service inquiries.
  • Collaborated with team members to ensure smooth operations daily.
  • Educated customers about services offered at the store.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Education

Bachelor of Science - Aviation Safety

University of North Dakota
Grand Forks, ND
12-2024

Skills

  • Risk assessment
  • Equipment maintenance
  • Customer service
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Positive and professional
  • Friendly and outgoing
  • Goal tracking
  • Customer engagement

Affiliations

  • Love to Hike and be Outdoors
  • Trying new foods or beverages
  • Biking, Swimming, and playing football with friends
  • Frisbee Golf

Accomplishments

  • Commercial Pilot with Multi Engine add on
  • over 200 hours flying
  • Completed safety analysis with partner company Boeing in undergrad school.

References

References available upon request.

Timeline

Sales Associate

Happy Harry's Bottle Shops
04.2023 - 06.2025

Retail Sales Associate

Ups Store
02.2022 - 12.2023

Bachelor of Science - Aviation Safety

University of North Dakota

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