Jalen Smith
Port Orange
Summary
IT Specialist with a goal-oriented approach and creative nature possessing foundational certifications such as the CompTIA ITF+, Security+, and Network+. Currently on the Presidents list with a 4.0 GPA pursing a degree in CyberSecurity. Hands-on experience in System Administration, Network Fundamentals, and Information Security. A fast learner with excellent problem solving abilities and the ability to communicate complex technical problems in layman's terms. Eager to contribute to a dynamic IT Team or tech sales team that will enable me to combine my technical knowledge of IT with my customer-centric focus in order to add value by supporting system security and providing solutions that generate both customer satisfaction and business profitability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Premier Chevrolet
Morgantown, WV
01.2022 - 01.2024
- Utilized sales techniques to gain the attention of potential buyers and identified their needs through building relationships with them.
- Provided guidance to clients in relation to their vehicle selection, financing options, and contract negotiations which assisted with an enjoyable purchasing experience.
- Consistently exceeded sales targets and dealership performance metrics.
- Frequently handled all inbound/outbound lead acquisitions and followed up maintaining a detailed report within the database.
Security Manager
PRYZM
Morgantown, WV
09.2021 - 01.2024
- Developed and implemented security protocols to safeguard venue operations and customer safety.
- Conducted regular risk assessments to identify vulnerabilities and enhance preventive measures.
- Trained and supervised security staff to ensure adherence to established procedures and standards.
- Collaborated with law enforcement agencies for incident reporting and investigation support.
- Maintained the companies reputation with professionalism and legal compliance
Server
Texas Roadhouse
Port Orange, FL
02.2019 - 09.2021
- Handled numerous customer transactions effectively by being able to remain accurate and efficient. Developed attention to details while also developing operational-control skills.
- Complied with all cash handling and confidentiality guidelines, demonstrating high levels of care and dedication to quality work in sensitive environments.
- Kept accurate records of customer activity resulting in the development of strong organizational and responsible business skills.
Education
Associate of Science - Cyber Security
WVJC
Morgantown, WV06-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Network security
- Vulnerability assessment
- Access control
- Penetration testing
- Network protocols
- Risk assessment
Accomplishments
- Exceeded monthly quota numerous times.
- Supervised team of 25 staff members.
Certification
- CompTIA ITF+
- CompTIA Network+
- CompTIA Security+
Timeline
Sales Associate
Premier Chevrolet
01.2022 - 01.2024
Security Manager
PRYZM
09.2021 - 01.2024
Server
Texas Roadhouse
02.2019 - 09.2021
Associate of Science - Cyber Security
WVJC