Thomas Casey
Georgetown,TX
Summary
I am a dedicated and technology driven, and innovative business professional able to achieve results and meet company objectives. I enjoy overcoming challenges and can quickly adapt to any environment or industry. My excellent problem-solving skills and project management ability places me in a leadership role in nearly any environment.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Compensation Consultant
Dell Inc.
09.2019 - 09.2023
- Organized delivery of quarterly plan services such as executive compensation plans, variable salary analysis, corporate governance, sales compensation, and international compensation.
- Analyzed plans to ensure they were driving the right business strategy
Business Controls Consultant
Dell Inc.
04.2018 - 09.2019
- Evaluated situations and delivered targeted solutions using various tools and resources
- Designed and implemented risk management system to identify and mitigate potential risks through BCRP Processes and ISO9001 certification
Order Experience Senior Manager
Dell Inc.
03.2016 - 04.2018
- Implemented and developed operational standards, policies and procedures for distressed order management
- Reduced returns and cancellations by 30%
- Managed executive escalation team to resolve customer concerns for Executive Team
Retail Dropship Senior Manager
Dell Inc.
10.2010 - 03.2016
- Implemented and developed operational standards, policies and procedures for retail dropship team.
- Successfully managed program through 5 Black Friday/Holiday periods, including QVC, Costco and Best Buy.
Business Controls Manager
Dell Inc
03.2004 - 10.2010
- Business Controls Program Management for Consumer Sales
- Provide guidance and feedback on Business Process Improvement (BPI-Six-Sigma) projects
- Managed Global Internal Audit processing and testing
- Global content management for Consumer sales online and offline properties
Consumer Sales Manager
Dell Inc.
06.2002 - 03.2004
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Attain targeted sales goals and performance through effective management of daily operations of the sales team.
- Resolved customer concerns regarding sale/delivery of products with customer and internal departments such as manufacturing, customer service, and financial services.
Customer Service Project Manager
Dell Inc.
11.1999 - 06.2002
- Manage projects both internal and cross-functional projects to reduce and or eliminate Consumer Contact drivers
- Review and analysis of the impact of contact variance from financial perspectives
- Published weekly contact driver’s dashboard and update of projects
- Achieved BPI green belt certification through Order Status call driver reduction project.
Technical Support Supervisor
Dell Inc.
10.1997 - 11.1999
- Managed technical support teams including, performance management and coaching
- Resolution of customer satisfaction issues to ensure a quality support environment
- Personal and professional development of key leaders and subordinates
- Development of individual goals and objectives for direct reports.
Education
Bachelor of Science - Consumer Science
University of Houston
Houston, TX08.2001
Skills
- Data Analysis
- Verbal and Written Communication
- Executive Compensation
- Customer Satisfaction
- Incentive Planning
- Compensation Plan Development
- Commission Sales
- Problem Resolution
- Continuous Improvement Process
- Conducting Audits
Certification
BPI (Business Process Improvement) Green Belt certification, Modeled after current six-sigma certifications.
CIPP (Certified Informational Privacy Professional) Obtained certification in 2008
Timeline
Compensation Consultant
Dell Inc.
09.2019 - 09.2023
Business Controls Consultant
Dell Inc.
04.2018 - 09.2019
Order Experience Senior Manager
Dell Inc.
03.2016 - 04.2018
Retail Dropship Senior Manager
Dell Inc.
10.2010 - 03.2016
Business Controls Manager
Dell Inc
03.2004 - 10.2010
Consumer Sales Manager
Dell Inc.
06.2002 - 03.2004
Customer Service Project Manager
Dell Inc.
11.1999 - 06.2002
Technical Support Supervisor
Dell Inc.
10.1997 - 11.1999
Bachelor of Science - Consumer Science
University of Houston
Similar Profiles
Prem Lata SharmaPrem Lata Sharma
Project Manager at Dell Inc.Project Manager at Dell Inc.
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services