Thomas Castelan
Houston,TX
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Olive Garden Restaurant. Proven ability to engage guests and resolve concerns swiftly, fostering repeat business. Strong cash handling expertise complemented by a solid work ethic and effective team collaboration, ensuring a seamless dining experience in high-volume settings.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Movie Theater Employee
AMC Theatres
02.2023 - 11.2023
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
Education
Bachelor of Science - Mechanical Engineering
University of Houston
Houston, TX05-2029
High School Diploma -
J. Frank Dobie High School
10220 Blackhawk Blvd, Houston, TX 05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Team collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
05.2024 - Current
Movie Theater Employee
AMC Theatres
02.2023 - 11.2023
Bachelor of Science - Mechanical Engineering
University of Houston
High School Diploma -
J. Frank Dobie High School
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