Thomas Church
Oklahoma City
Summary
Results-oriented operations leader with a strong history of implementing strategies that significantly improve customer satisfaction and employee engagement. Award-winning manager adept at driving sales growth, optimizing processes, and developing high-performing teams across multiple locations. Eager to translate this success into new opportunities that enhance business performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Pep Boys
Oklahoma City
04.2026 - Current
- Oversaw daily store operations, ensuring compliance with company safety standards to maintain a safe shopping environment.
- Trained and developed staff, enhancing customer service skills and product knowledge to improve customer satisfaction.
- Collaborated with shop to provide accurate estimates for work and labor, ensuring transparency in service delivery.
Business Manager
Living Spaces
04.2025 - 02.2026
- Established and maintained a culture of sales, recognition, and accountability through daily communication with team on changes, personnel, and business execution.
- Hire, Train, Develop, and establish daily expectations of culture, performance, teamwork, and merchandising standards.
- Identified gaps, pivoted strategies, and implemented adjustments to address and close performance gaps.
- Maintained unified messaging within exempt team to reinforce consistent culture and drive collective objectives.
General Manager
RNR Tires LLC
Tulsa
08.2024 - 01.2025
- Managed day-to-day culture and experience of sales, accounts, and shop teams, focusing on employee empowerment, collaboration, and professional growth opportunities.
- Ensured compliance with industry and company standards for every vehicle while balancing customer life cycle for retention and growth.
- Oversaw collections, sales, and inventory management, contributing to a sustainable growth model.
District Manager
Connectivity Source
05.2021 - 05.2024
- Led 6 districts through transition during company realignment as interim director, ensuring operational continuity and team alignment.
- Directed successful store openings and closings, managing logistics, staffing, training, and promotional efforts to ensure seamless transitions.
- Managed KPIs including labor, net growth, and customer satisfaction (NPS, CSAT), and built reports for daily, weekly, quarterly, and yearly recognition of performance metrics.
- Implemented and oversaw processes to maintain accurate staffing levels, manage labor budgets, and conduct weekly one-on-ones to highlight successes and opportunities for talent development and cultural growth.
- Served as liaison between corporate headquarters and regional stores through regular visits, meetings, and conference calls. Oversaw 11 locations, enforcing high-quality operational, training, and sales standards.
Retail Store Manager
Wireless Vision
02.2016 - 04.2021
- Led staffing, training, coaching, and development for multiple stores, serving as the training location for the district.
- Implemented and maintained a clean, organized store with processes for hiring, training, and monitoring development, enhancing ranker, CSAT, and overall customer and employee experience.
- Completed routine store inventories To ensure proper inventory levels for sales and customer experience. Implemented and oversaw inventory control process to optimize back stock and control costs
- Developed and maintained reports to analyze daily performance, identifying areas for coaching and growth.
- Graduated from Wireless Vision University (Multi-Unit Training Program). Twice awarded the Value Award for modeling company core values. Recognized as a two-time recipient of the Yearly Contest, earning all-inclusive trips to Vision Club.
Skills
- Sales operations
- Customer management
- Inventory Management
- Operational Efficiency
- Sales Growth
- Team Development
- Strategic Planning
- Culture Driver
- Office software proficiency
- Process Driven
Timeline
Store Manager
Pep Boys
04.2026 - Current
Business Manager
Living Spaces
04.2025 - 02.2026
General Manager
RNR Tires LLC
08.2024 - 01.2025
District Manager
Connectivity Source
05.2021 - 05.2024
Retail Store Manager
Wireless Vision
02.2016 - 04.2021