Dynamic customer service professional with a proven track record at U-HAUL, excelling in conflict resolution and data entry. Recognized for enhancing customer satisfaction and streamlining processes, consistently exceeding performance metrics. Adept at staff training and maintaining quality control, driving results through effective communication and problem-solving skills. Experienced with maintaining cleanliness and safety standards in various environments. Utilizes effective cleaning practices and equipment usage to ensure thorough sanitation. Knowledge of safety protocols and teamwork to achieve optimal results.
Work History
CSR
1 Year 1 Month
U-HAUL Moving and Storage of Gulfport | 06.2025 - Current
Assisted customers with inquiries, providing accurate information about services and pricing.
Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
Processed rental agreements and transactions using company software systems.
Collaborated with team members to maintain inventory accuracy and availability.
Streamlined check-in/check-out processes, reducing wait times for customers significantly.
Participated in training new staff, sharing knowledge of best practices in customer service operations.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Truck/trailer maintenance and detailing apon needed work and transferring of equipment.
Food Waiter
9 Months
Waffle House | 09.2024 - 06.2025
Provided exceptional customer service, ensuring guest satisfaction and repeat business.
Accurately took and processed orders, minimizing errors through attentive listening.
Maintained cleanliness and organization of dining area, creating welcoming atmosphere for guests.
Collaborated with kitchen staff to expedite food preparation and delivery times.
Assisted in training new team members on menu items and service standards.
Responded promptly to customer inquiries and resolved issues efficiently to enhance dining experience.
Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
Construction Laborer
10 Months
Beacon Underground LLC | 06.2023 - 04.2024
Installed and terminated fiber optic cables following industry standards.
Conducted routine maintenance on fiber optic networks to ensure optimal performance.
Collaborated with team members to improve installation processes and reduce errors.
Enhanced network performance by efficiently installing and maintaining fiber optic systems.
Operated heavy machinery to assist in site preparation and material handling.
Followed safety protocols to maintain a secure work environment for coworkers.
Assisted skilled tradespeople in executing construction tasks efficiently and effectively.
Maintained tools and equipment, ensuring readiness for daily operations.
Collaborated with team members to complete projects on schedule and within specifications.
Executed site cleanup procedures, contributing to overall project organization and safety compliance.
Stocker, Meat Clerk, Produce Clerk
2 Years
Froogles | 06.2021 - 06.2023
Organized and replenished grocery shelves to maintain optimal inventory levels.
Collaborated with team members to ensure efficient stock rotation and product placement.
Assisted in training new staff on stocking procedures and safety protocols.
Monitored product expiration dates to uphold quality standards and reduce waste.
Monitored inventory levels and coordinated restocking efforts to maintain workflow.
Maintained cleanliness and organization of meat display cases to enhance visual appeal.
Assisted customers in selecting quality meat products, providing knowledgeable recommendations.
Operated slicing and packaging equipment efficiently for optimal product presentation.
Monitored inventory levels, ensuring timely restocking of popular items to meet customer demand.
Collaborated with team members to implement best practices for food safety and handling procedures.
Developed streamlined processes for inventory management, reducing waste and improving efficiency.
Sales Associate
4 Months
City Gear Outlet | 08.2022 - 12.2022
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained visual merchandising standards to drive sales and attract customer attention.
Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
Collaborated with team members to restock and organize merchandise on the sales floor.
Provided support in inventory management, including tracking stock levels and conducting audits.
Adapted quickly to new promotions and product launches, ensuring timely communication with customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained cleanliness of facilities by performing routine cleaning tasks efficiently.
Assisted in inventory management of cleaning supplies and tools, ensuring availability for staff.
Collaborated with team members to execute daily sanitation schedules effectively.
Education
High School Diploma
Gulfport High School | Gulfport, MS | 05-2023
Construction courses were taken during junior and senior year, under the tutelage of Mr. Gerald Huffman