Courtnie Phillips
JACKSON TOWNSHIP,NJ
Summary
Personable and dedicated Customer Service Representative with extensive experience in multiple industry’s. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ATS Bus corp
Marlboro, NJ
03.2021 - Current
- Mentored junior team members and managed employee relationships.
- Answered inbound calls, chats and emails to facilitate customer
- Answered inbound calls, chats and emails to facilitate customer service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported sales team members to drive growth and development.
Server
IHOP
01.2020 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Longhorn Steakhouse
12.2018 - 01.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Food Running
- Guest Engagement
- Order Delivery Practices
- Order Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Conflict Resolution
- Professional Telephone Demeanor
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Customer Service Representative
ATS Bus corp
03.2021 - Current
Server
IHOP
01.2020 - 01.2021
Server
Longhorn Steakhouse
12.2018 - 01.2020