Thomas Cunningham
Middleboro,MA
Summary
Resourceful Assistant Manager in Customer Service, known for high productivity and efficiency in task completion. Skilled in conflict resolution, team leadership, and performance analysis to enhance customer satisfaction. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Middleboro, MA
11.2025 - Current
- Sorted and organized inventory items for efficient storage.
- Collaborated with colleagues to achieve daily production goals effectively.
Customer Service Associate
Hannaford
Middleboro, MA
09.2013 - 11.2025
- Started as a clerk, promoted to cashier, then service leader, service desk associate, and bookkeeper. Most recently, I held the position of Assistant Manager of Customer Service for three years.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Managed day-to-day operations of the Customer Service department.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
Customer Service Associate
Aubuchon
Middleboro, MA
03.2019 - 10.2021
- Started as a Customer Service Associate and was then promoted to Assistant Manager.
- Developed relationships with clients through regular contact and follow-up communication.
- Suggested product solutions based on individual customer needs.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
High School Diploma -
Bristol Plymouth
Taunton, MA06-2013
Skills
- Customer service
- Employee training
- Team building
- Conflict resolution
- Customer relationship management
- Performance evaluation
- Staff supervision
- Problem solving
- Time management
Certification
- Was Forklift Certified during my time at Aubuchon
- Was OSHA Certified from my time at Bristol Plymouth
Timeline
Warehouse Worker
Amazon
11.2025 - Current
Customer Service Associate
Aubuchon
03.2019 - 10.2021
Customer Service Associate
Hannaford
09.2013 - 11.2025
High School Diploma -
Bristol Plymouth