Thomas Cunningham
Lowe's, Five Below, Publix
Panama City Beach
29
years of professional experience
Experienced hospitality leader with a strong record in hotel operations, team coordination, guest service, and problem-solving. Known for improving efficiency, resolving issues quickly, and supporting positive guest experiences.
Work History
Various Line Level Positions
1 Year 1 Month- Demonstrated respect and friendliness to all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
General Manager
6 Months- Managed daily hotel operations, ensuring smooth coordination across front desk, housekeeping, and maintenance teams.
- Monitored guest satisfaction and resolved service issues promptly to support positive review outcomes.
- Scheduled staff coverage and adjusted labor needs based on occupancy and operational demands.
- Supported budget tracking by reviewing expenses, invoices, and department spending.
General Manager
1 Year- Trained front-line staff on service procedures, communication standards, and guest recovery practices.
- Enforced brand standards, safety procedures, and compliance requirements throughout property operations.
- Collaborated with vendors and department leads to maintain supplies, equipment, and service continuity.
- Coordinated housekeeping standards, room readiness, and property presentation for guest arrivals.
Accounting Manager
19 Years 9 Months- Directed daily accounting operations, ensuring accurate guest folios, cash handling, and journal entries.
- Reconciled bank accounts, credit card activity, and general ledger balances to maintain clean financial records.
- Oversaw month-end close activities, preparing financial reports and supporting timely management review.
- Managed accounts payable, accounts receivable, and vendor invoicing processes with consistent accuracy.
- Coordinated payroll, labor reporting, and expense coding to support reliable financial processing.
- Monitored internal controls and audit readiness to strengthen compliance and safeguard resort assets.
Assistant General Manager
4 Years 10 Months- Oversaw daily front office, housekeeping, and guest service operations to maintain brand standards.
- Coordinated staff schedules, shift coverage, and workload distribution for smooth property functions.
- Monitored guest concerns and resolved service issues to support satisfaction and retention.
- Trained front desk and operations staff on procedures, courtesy standards, and service expectations.
- Enforced safety, cleanliness, and compliance procedures across guest and back-of-house areas.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Education
Bachelor of Arts - Christian Education/ Business Administration
Skills
Operational efficiency
Time management
Attention to detail
Customer service
Problem-solving
Teamwork and collaboration
Flexible and adaptable
Friendly
positive attitude
Timeline
Various Line Level Positions
Lowe's, Five Below, Publix
09.2025 - 10.2026Read More
General Manager
Holiday In Panama City, Fl
03.2025 - 09.2025Read More
General Manager
Days Inn Beach
10.2022 - 10.2023Read More
Accounting Manager
Hilton Inc (Holiday Inn Resort
01.2003 - 10.2022Read More
Assistant General Manager
Bennett's Reef (quality Inn)
03.1998 - 01.2003Read More
Lee University
Bachelor of Arts from Christian Education/ Business Administration
Read More