Thomas Cupani
Port Charlotte
Summary
I'm a dedicated server with exceptional customer service skills, specializing in guest engagement and cash handling. Proven ability to train staff and maintain high operational standards. I'm here to add to the team not take away, I want to be an added asset and help anyway I can. I'm here to make this place the best place it can be and make money along with having fun while doing so.00
Overview
6
6
years of professional experience
Work History
Server
Fishermans Village Resort
Port Charlotte, FL
10.2023 - Current
- Delivered exceptional service by promptly taking orders and addressing customer inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Maintained cleanliness and organization of dining areas.
- Trained new servers on menu knowledge and service protocols for consistency in operations.
- Executed open and closing duties to make sure restaurant is up to standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Applebee's
North Port, FL
05.2022 - 10.2023
- Provided exceptional customer service, ensuring guest satisfaction and addressing concerns promptly.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Trained new servers on restaurant procedures, enhancing team efficiency and service consistency.
- Managed cash register operations, accurately processing payments and handling customer transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Cook Associate
Zaxbys
Port Charlotte, FL
05.2020 - 10.2022
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen areas to ensure safety and efficiency.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Collaborated with team members to meet peak service demands during busy hours.
- Implemented inventory control measures to minimize waste and optimize ingredient usage.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Table bussing
- Suggestive selling
- Food sales and promotion
- POS operation
Timeline
Server
Fishermans Village Resort
10.2023 - Current
Server
Applebee's
05.2022 - 10.2023
Kitchen Cook Associate
Zaxbys
05.2020 - 10.2022
High School Diploma -
Port Charlotte High School