Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Software
Certification
Timeline
Generic

Thomas Dahlquist

Plant City,FL

Summary

Accomplished Store Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Assistant Store Manager

LL Flooring
10.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Store Manager

JB Factory Flooring
4 2011 - 10.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • As manager my new responsibilities included complete maintenance of the store, sales, bookkeeping, inventory control, customer service
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Grocery Stocker to Inventory Specialist

Publix
06.2001 - 08.2010
  • I started as a bagger and within a year I was promoted to cashier
  • I successfully checked out individuals and had outstanding customer service
  • Quickly I was promoted to office cashier
  • I ran the front office, sold lotto, and managed western union
  • I moved up to several positions including the stock inventory specialist after that
  • Maintained excellent customer service and organization
  • Shortly after I took and passed the managers test.

Education

No Degree - Computer Engineering

University of South Florida
Tampa, FL
05.2002 - 05.2003

High School Diploma in Computer Science - undefined

Lakewood High School
Saint Petersburg, FL
08.1998 - 05.2001

Skills

Stock management

Store Organization

Customer Relations

Customer Service

Store Opening and Closing

Store operations

Business Development

Inventory Control

Problem-Solving

Sales expertise

Microsoft Office Suite

[Software] expertise

Adaptability

Excellent Communication

Extracurricular Activities

bowling on a league, playing golf, disc golf, fantasy football, reading books, fishing, and camping trips.

Software

Micrsoft Office

CRM/salesforce

C

Java

Email systems

Microsoft Excel

Adobe Illustrator

Certification

Certified Forklift Driver, LL Flooring

Timeline

Certified Forklift Driver, LL Flooring

12-2023

Assistant Store Manager

LL Flooring
10.2023 - Current

No Degree - Computer Engineering

University of South Florida
05.2002 - 05.2003

Grocery Stocker to Inventory Specialist

Publix
06.2001 - 08.2010

High School Diploma in Computer Science - undefined

Lakewood High School
08.1998 - 05.2001

Store Manager

JB Factory Flooring
4 2011 - 10.2023

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Thomas Dahlquist