Thomas Dalessandro
Howell
Summary
Accomplished General Manager with 9 years of experience contributing to the outstanding success in the restaurant industry. Confident in the ability to effectively communicate with customers, excellent interpersonal skills and experience working with a team. Comfortable collaborating with others and working independently in a variety of settings. Committed to lifelong learning and team success.
Overview
9
9
years of professional experience
Work History
General Manager
Jersey Mikes Subs
01.2022 - Current
- Led a restaurant operation generating $1M+ in annual revenue, driving profitability and operational efficiency.
- Fostered strong, collaborative relationships with customers, coworkers, and team members to support a productive and customer-focused environment.
- Drove a 10%+ increase in sales by enhancing marketing efforts and optimizing customer engagement.
- Built and maintained relationships with local businesses, schools, and sports organizations to expand market reach and boost revenue growth.
Assistant Manager
Jersey Mikes Subs
01.2020 - 01.2022
- Created and managed an inventory system for products grossing over $300K annually, optimizing tracking and reducing loss.
- Developed and delivered training programs to certify staff in operations, improving performance and consistency.
- Optimized employee scheduling to control labor costs and consistently achieve labor targets.
Shift Leader
Jersey Mikes Subs
01.2017 - 01.2020
- Demonstrated expertise in executing opening and closing procedures, ensuring accuracy, security, and compliance.
- Delivered customer-focused sales experiences to ensure satisfaction and repeat business.
Education
Bachelor of Arts - Law & Justice in Studies
Rowan University
Associate in Arts - Criminal Justice
Brookdale Community College
Skills
- Customer Service
- Cost Analysis
- Time Management
- Marketing
- Networking
- Reliability
- Training
- Adaptability
- Problem Solving
- Scheduling
- Inventory Management
- Serv-safe Certified
Timeline
General Manager
Jersey Mikes Subs
01.2022 - Current
Assistant Manager
Jersey Mikes Subs
01.2020 - 01.2022
Shift Leader
Jersey Mikes Subs
01.2017 - 01.2020
Associate in Arts - Criminal Justice
Brookdale Community College
Bachelor of Arts - Law & Justice in Studies
Rowan University
Similar Profiles
Kayden JohnsonKayden Johnson
Crew Member at Jersey Mikes SubsCrew Member at Jersey Mikes Subs
Scarlett SteenScarlett Steen
Associate at Jersey Mikes SubsAssociate at Jersey Mikes Subs
Ilhan SiddiquiIlhan Siddiqui
Shift Leader at Jersey Mikes SubsShift Leader at Jersey Mikes Subs
Benjamin CrandallBenjamin Crandall
Lawn Caretaker at Self EmployedLawn Caretaker at Self Employed
Jacob EhlfeldtJacob Ehlfeldt
Employee at Hartland Culver'sEmployee at Hartland Culver's