Thomas Dorland
Clearwater,FL
Summary
Dedicated server with exceptional customer service skills, enhancing guest engagement and satisfaction. Proven ability to streamline operations while maintaining a professional appearance and strong work ethic.
Overview
7
7
years of professional experience
Work History
Server
Cheddars Scratch Kitchen
Aurora, CO
04.2025 - 05.2026
- Addressed guest inquiries and requests with a focus on enhancing overall customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Ensured dining area remained clean and organized, contributing to a positive dining experience.
- Assisted in training new team members on menu items and service protocols.
Server, Supervisor, Bartender, Line Cook
Red Robin
Greenwood Village, CO
04.2021 - 04.2025
- Supervised daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new team members, fostering a positive team environment.
- Implemented process improvements to enhance service speed and accuracy.
- Adapted quickly to fast-paced environment while maintaining attention to detail in service.
Food Handler, Cashier
Tacos Por Dias LLC
Parker, CO
09.2023 - 04.2026
- Ensured compliance with food safety and sanitation standards during food preparation processes.
- Operated kitchen equipment efficiently while maintaining cleanliness and organization of workstations.
- Collaborated with team members to streamline food service operations, enhancing workflow efficiency.
- Managed point-of-sale systems to ensure swift and accurate customer transaction processing.
Lift Operator
American Furniture Warehouse Co
Englewood, CO
11.2022 - 10.2023
- Operated forklifts to transport and organize inventory within warehouse environment.
- Ensured compliance with safety protocols during material handling and storage operations.
- Conducted regular equipment inspections to maintain optimal performance and safety standards.
Food Handler, Cashier
Five Guys
Castle Rock, CO
08.2019 - 03.2021
- Addressed guest inquiries and requests with a focus on enhancing overall customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Ensured dining area remained clean and organized, contributing to a positive dining experience.
- Assisted in training new team members on menu items and service protocols.
Education
High School Diploma -
Douglas County High School
Castle Rock, CO05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Love for high volume dining
- Guest engagement
Timeline
Server
Cheddars Scratch Kitchen
04.2025 - 05.2026
Food Handler, Cashier
Tacos Por Dias LLC
09.2023 - 04.2026
Lift Operator
American Furniture Warehouse Co
11.2022 - 10.2023
Server, Supervisor, Bartender, Line Cook
Red Robin
04.2021 - 04.2025
Food Handler, Cashier
Five Guys
08.2019 - 03.2021
High School Diploma -
Douglas County High School