Thomas Dukeman
11405 Chandler Blvd #302, North Hollywood,CA
Summary
Sales professional with a proven track record at Hilton Grand Vacations, achieving the highest average sale price in the Los Angeles market for consecutive months. Expertise in sales strategy and communication skills enhances performance in high-volume sales environments. Focus on driving guest engagement and loyalty through effective relationship-building techniques.
Overview
3
3
years of professional experience
Work History
Guest Ambassador
Hilton Grand Vacations
Los Angeles, California
10.2024 - Current
- Attained highest average sale price for the Los Angeles market across two consecutive months: April and May 2025.
- Addressed various customer queries regarding promotional offers and vacation packages.
- Managed guest inquiries and resolved concerns in a timely manner.
- Promoted Hilton Grand Vacations loyalty programs to enhance guest engagement.
- Provided information about memberships and benefits, accepted payments and established accounts.
OPC
GEVC
Los Angeles, California
09.2023 - 05.2024
- #1 Most productive OPC in the company, nationwide.
- Interacted with dozens of guests in-person daily.
- Fielded and addressed all concerns and questions related to the products and services.
Canvasser
Fieldworks
Los Angeles, California
06.2022 - 10.2022
- Conducted door-to-door outreach to engage community members in discussions.
- Collected feedback and opinions from residents regarding local initiatives.
- Transported several fellow canvassers to assigned neighborhoods as team captain.
Education
Bachelor of Arts - Communications
Shepherd University
Shepherdstown, WVSkills
- Sales strategy
- Market analysis
- High-volume sales
- Upselling strategies
- Exceptional communication
- Strong interpersonal skills
- Flexible schedule
Affiliations
- Lover of music, film, and new experiences.
Timeline
Guest Ambassador
Hilton Grand Vacations
10.2024 - Current
OPC
GEVC
09.2023 - 05.2024
Canvasser
Fieldworks
06.2022 - 10.2022
Bachelor of Arts - Communications
Shepherd University
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