Thomas Duncan
West Bend,WI
Summary
Enthusiastic customer service representative for 5+ years, which developed great communication and multitasking skills. Personal gym experience of 4 years, with an ambition to enter into the fitness industry to help others lead healthy and active lifestyles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fleet Farm
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Arts And Sciences - Business
UWM At Washington County
West Bend, WI06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Certified Personal Trainer though NASM
CPR and AED Certified
Timeline
Customer Service Representative
Fleet Farm
04.2019 - Current
Associate Of Arts And Sciences - Business
UWM At Washington County
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