Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Duncan

Brookfield,IL

Summary

Accomplished Systems Analyst with a proven track record at Marex, adept in ERP implementation and project management. Excelled in enhancing PeopleSoft security and process documentation, achieving a 90% first-contact resolution rate. Skilled in training and application support, I bring a confident approach to solving complex issues and driving project success.

Overview

18
18
years of professional experience

Work History

Systems Analyst

Marex
Chicago
08.2021 - Current
  • Managed ERP (PeopleSoft) for user issues, security, and process documentation
  • Troubleshot and resolved application-level issues with a 90% resolution rate within the first contact
  • Developed and maintained detailed process documentation that enabled effective tracking of project progress and facilitated collaboration
  • Managed all security requests for PeopleSoft and other ancillary systems

Business Analyst

Parksite Inc.
Batavia
08.2016 - 08.2021
  • Created Process documentation for ERP system (Pronto) for Sales, Purchasing, Logistics and Production divisions
  • Experience with troubleshooting ERP processing issues
  • Coordinated with outsourced IT firm to apply modifications and bug fixes
  • Implemented Concur Expense reporting and managed it post implementation

Project Manager (Contract)

McDonald's Corporation
Oakbrook
09.2015 - 12.2016
  • Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress
  • Delivered a complete service catalog update and redesign
  • Created documentation for presentation to CIOs in the top 14 markets

Business Analyst (Contract)

Streamline Healthcare Solutions
Lombard
03.2016 - 05.2016
  • Created user interface design based on requirements gathered from clients (added new dropdown for a status report)
  • Managed UAT of new designs, bugs, and enhancements
  • Worked with off-shore design team to implement said enhancements
  • Utilized Streamline's proprietary application (SmartCare)

Business Analyst (Contract)

TTX Company
Chicago
04.2015 - 08.2015
  • Managed user acceptance testing for SAS application (Forecasting)
  • Created process flow documentation for forecasting team
  • Developed job aids (training) for forecasting workflow

Business Analyst (Contract)

Arthur J. Gallagher
Itasca
07.2013 - 04.2015
  • Managed UAT testing and created training materials for CORPDMS (document management) upgrade
  • Gathered requirements for balance sheet account reconciliation application enhancements
  • Managed back log (JIRA) to deliver bug fixes to in-house applications with off shore technical team
  • Utilized SQL to extract data from differing databases

Business Analyst (Contract)

Hinda Inc.
Chicago
02.2013 - 05.2013
  • Managed sales tax transition from in-house to outside vendor
  • Managed commission statement project in PeopleSoft
  • Reduced commission statement processing from 12 days to 3 days
  • Created SQL queries for users as requested

Financial Analyst (Contract)

Northern Trust
Chicago
09.2012 - 12.2012
  • Analyzed and configured Costing and Profitability allocations in PeopleSoft
  • Processed new and updated allocation configuration requests
  • Created process documentation

Financial Systems Analyst

Sirva Inc.
Westmont
04.2011 - 07.2012
  • Functionally supported PeopleSoft (v9.0) modules which included GL, AP, AR, & BI
  • Responsible for running month end allocations
  • Gathered requirement for bug fixes and enhancements
  • Created procedure manual for the organization's Sun application

Configuration Analyst

Navistar
Warrenville
09.2006 - 03.2011
  • Responsible for all configurations in PeopleSoft (v8.9)
  • Administered requests for access to the production environment
  • Managed UAT testing for enhancements in PeopleSoft
  • Gathered requirements for bug fixes and enhancements to PeopleSoft

Education

BS -

Penn State Behrend
Erie, PA
12.1991

Skills

  • Project Management
  • Training
  • Documentation
  • Security
  • ERP Implementation
  • Application Support

Timeline

Systems Analyst

Marex
08.2021 - Current

Business Analyst

Parksite Inc.
08.2016 - 08.2021

Business Analyst (Contract)

Streamline Healthcare Solutions
03.2016 - 05.2016

Project Manager (Contract)

McDonald's Corporation
09.2015 - 12.2016

Business Analyst (Contract)

TTX Company
04.2015 - 08.2015

Business Analyst (Contract)

Arthur J. Gallagher
07.2013 - 04.2015

Business Analyst (Contract)

Hinda Inc.
02.2013 - 05.2013

Financial Analyst (Contract)

Northern Trust
09.2012 - 12.2012

Financial Systems Analyst

Sirva Inc.
04.2011 - 07.2012

Configuration Analyst

Navistar
09.2006 - 03.2011

BS -

Penn State Behrend

Similar Profiles

CREATE PROFILE
Thomas Duncan