Thomas E. Reed
Roslindale,MA
Summary
Dynamic salon management professional with a proven track record in optimizing operations, enhancing client satisfaction, and driving revenue growth. Expertise in leading and motivating teams, managing inventory efficiently, and ensuring compliance with industry standards. Recognized for exceptional organizational skills, adaptability to evolving demands, and a results-driven approach that consistently delivers outstanding outcomes. Committed to fostering a collaborative work environment that empowers staff and elevates the overall client experience.
Overview
25
25
years of professional experience
Work History
Salon Manager
Station 8 Salon
Jamaica Plain, MA
05.2023 - Current
- Oversaw daily salon operations, ensuring high standards of service and client satisfaction.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Analyzed inventory levels, reducing waste through efficient stock management practices.
- Facilitated performance evaluations, providing constructive feedback to improve team effectiveness.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
Finish Carpenter
Essex Restoration
Woburn, MA
01.2023 - 05.2023
- Collaborated with project managers to assess client needs and develop tailored carpentry solutions.
- Inspected finished work for adherence to building codes and quality standards, ensuring client satisfaction.
- Managed multiple restoration projects simultaneously, coordinating with subcontractors and suppliers effectively.
- Used power tools and hand tools to install fixtures, floorings, trim and hardware, cutting materials to specified measurements.
- Maintained a safe working environment by adhering to industry best practices and following safety guidelines during all aspects of finish carpentry projects.
- Studied specifications in building plans to determine dimensions and materials required.
- Collaborated with other carpenters, journeymen and supervisors to complete projects.
Construction Foreman
Bondo Construction
Wrentham, MA
03.2021 - 01.2023
- Led daily operations, ensuring compliance with safety regulations and industry standards.
- Supervised crew activities, promoting teamwork and effective communication on-site.
- Coordinated project schedules, optimizing workflow to meet tight deadlines.
- Implemented quality control measures, enhancing overall project outcomes and client satisfaction.
- Resolved on-site issues promptly, maintaining project momentum and minimizing delays.
- Verified and submitted team timesheets.
Salon Coordinator
Station 8 Salon
Jamaica Plain, Ma
07.2019 - 10.2020
- Managed day to day activities of the salon.
- Monitored and managed customer relations: includes scheduling of clients and management of the stylists schedules as well as the scheduling of front desk staff and assistants
- Arranged and maintained small repairs needed for salon equipment
- Managed inventory of retail products as well as professional products
- Enforced rules and policies put in-place by ownership.
Donations Specialists
Boston Building Resources
Roxbury, Ma
11.2012 - 07.2014
- Managed the in-take of used building material donations in order to categorize and assign a monetary value though a Point of Sale program in QuickBooks.
- Worked hand in hand with donors to facilitate pick-up of donations; this included driving/loading and unloading a 25ft box truck
- Critically evaluated donations to ensure used products were suitable for re-sale and for what purpose they could be sold.
Construction Foreman
J & J Contracting
Cambridge, Ma
06.2011 - 11.2012
- Conducted daily meetings with company owner about completed, on-going, and future projects.
- Participated in estimating and composing bids for construction work.
- Managed jobsite and other laborers in the absence of the owner.
- Responsible for the up-keep of fleet vehicles and fleet equipment, including plows and snow-throwers
- Created and maintained a schedule for laborers, project start and end dates, and snow removal in winter months
- Tasked with procuring job materials before and during project
- Managed the handling of foreclosed homes, which includes clean out of the property, rehabilitation inside/outside of property, landscaping, and damage clean-up
Technician
Mas-Tech, Direct TV provider
Warwick, R.I.
06.2010 - 06.2011
- Responsible for the residential installation of satellite television services; location best suitable for satellite installation, routing of lines in inconspicuous manner and to customer satisfaction, educating the customer on the use of system
- Certified Trouble-Call Tech responsible for the diagnosis and remedy of failing systems. This involved critical thinking and sometimes collaboration with fellow technicians to find the best resolution.
- Charged with maintaining a company work vehicle. Ensured the timely completion of vehicle services as well as kept a detailed inventory of installation equipment; TV receivers/satellite components/P.P.E.
- Tasked with covering a large area and maintained the flexibility needed to ensure completion of the day’s work.
Technician/Field Service Manager
DishNetwork, LLC
Rockland, Ma
10.2006 - 06.2010
- Oct. 2006- Jan. 2007, Technician responsible for the installation of satellite TV systems, inventory of company supplied work van, worked with other technicians and supervisors to ensure the completion of daily assigned work.
- Jan. 2007- June 2010, Field Service Manager, charged with managing a crew of 20-30 technicians on a daily basis.
- Ensured the completion of regular fleet services on all fleet vehicles
- Maintained group moral in order to complete work assigned each day; managed the routes of jobs for technicians to maximize productivity and lessen drive times.
- Worked with up-set customers to find suitable solutions for both parties to resolve issues. Investigated and evaluated damage claims initiated by customers and property owners. Focus on providing customer service with a smile.
- Responsible for commending and implementing disciplinary action, including the dismissal of employees, when needed.
- Verified punch card hours to ensure no theft of company money/time
- Preformed management duties at two different locations at the request of upper-management.
- Composed Excel worksheets and written reports on installations, trouble calls, and work orders not completed.
- Participated in the counting of inventory of the warehouse and fleet vehicles and then reconciling them
Soldier
Unites States Army National Guard
Springfield, Ill.
01.2001 - 11.2009
- Jan. 2001- Aug. 2001 assigned to 233rd Military Police Company, Camp Lincoln, Springfield, Ill. Pre-basic training, beginning of military police training
- Aug. 2001 transferred to Alpha Company 112th Combat Engineers, Wooster, Oh.
- Jan. 2002 Basic Training at Fort Jackson, South Carolina
- Mar. 2002 transfer to Fort Leonard Wood, Missouri for technical job training
- Deployed to Active Duty Service Jan 2003- Aug 2005 for Operation Iraqi Freedom, fireteam leader, Honorable discharge from Active Duty
- Sept. 2005 Deployed to Louisiana after Hurricanes Katrina and Rita: responsibilities included handing out of essential needs(water/food), participating in clean-up of devastated areas in numerous locales from Louisiana to Texas, clearing of homes and collection of human remains (from flooded above-ground cemeteries)
- Nov. 2005 released from service. discharge General, under honorable conditions.
Education
Bachelor of Arts - History, Minor in Philosophy
University of Massachusetts
Boston, Ma05.2019
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Customer needs assessment
- Client relations
Additional Experience
University of Massachusetts/Boston and the Office of the Mayor of Boston Fall 2018 Mayor’s Symposium- Housing a Changing City This course consisted of small groups that focused on housing issues within Boston. Along with my team, our group developed a project that was delivered to the Mayor’s Office that offered ideas and ways of addressing the housing issues of Boston, especially those with low-income. In particular, we provided ideas on data collection methods, tested with limited field work, and worked to form alliances among community-based organizations in an effort to affect policy change.
Timeline
Salon Manager
Station 8 Salon
05.2023 - Current
Finish Carpenter
Essex Restoration
01.2023 - 05.2023
Construction Foreman
Bondo Construction
03.2021 - 01.2023
Salon Coordinator
Station 8 Salon
07.2019 - 10.2020
Donations Specialists
Boston Building Resources
11.2012 - 07.2014
Construction Foreman
J & J Contracting
06.2011 - 11.2012
Technician
Mas-Tech, Direct TV provider
06.2010 - 06.2011
Technician/Field Service Manager
DishNetwork, LLC
10.2006 - 06.2010
Soldier
Unites States Army National Guard
01.2001 - 11.2009
Bachelor of Arts - History, Minor in Philosophy
University of Massachusetts