Thomas Ertl

Assigned to call center. Upload and verify high value corporate orders into ASN400. Trouble shoot as needed. Customer service, phone duties as required.

• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Collected, arranged, and input information into database system.

Managed picking workload for multiple clients with unique SLAs and shipping specs. Was responsible for slotting projects, creating and maintaining bins based on shifting demand during live operations.

• Analyzed data trends to identify areas for process improvement and operational efficiency.
• Managed successful day-to-day operations of projects by maximizing productivity from available resources.
• Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
• Recognized potential issues with inventory and quality control and engineered changes.

• Delivered exceptional client support through effective communication and problem-solving skills.
• Managed customer inquiries and resolved issues using
• Collaborated with cross-functional teams to enhance service delivery processes.
• Developed and maintained strong client relationships to ensure satisfaction and retention.
• Analyzed client feedback to identify trends and recommend process improvements.
• Implemented streamlined workflows that improved response times for client requests.
• Conducted regular follow-ups with clients to ensure ongoing support and engagement.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

From March until June I was in this role working for Parallel Staffing, was hired on full time in June of 2023.

• Coordinated logistics operations to optimize supply chain efficiency and reduce delays
• Managed inventory levels using warehouse management systems to ensure accurate stock control
• Collaborated with cross-functional teams to streamline order processing and fulfillment
• Developed and maintained shipping schedules to enhance delivery performance
• Tracked orders and notified customers of status or potential delays.
• Trained new staff on logistics procedures, enhancing team productivity and knowledge transfer
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
• Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
• Coordinated shipments and tracked progress to facilitate timely delivery.

• Managed system configurations to enhance operational efficiency and data accuracy.
• Administered user access and security protocols for critical business systems.
• Collaborated with departments to streamline processes and improve overall system functionality.
• Developed training materials and conducted sessions for staff on system usage best practices.

• Coordinated cross-functional teams to streamline project workflows and enhance communication efficiency.
• Implemented process improvements that reduced project turnaround time while maintaining quality standards.
• Developed and maintained detailed project documentation to ensure compliance with regulatory requirements.
• Managed scheduling and resource allocation for multiple projects, optimizing team productivity and effectiveness.

• Coordinated logistics operations to optimize supply chain efficiency and reduce delays
• Implemented process improvements leading to increased operational accuracy and reduced errors
• Implemented a warehouse organization system that increased storage capacity and accessibility.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Updated and maintained databases to track shipments and inventory.

• Implemented process improvements resulting in increased order accuracy and customer satisfaction.
• Led training sessions for new team members on order management systems and protocols.
• Analyzed fulfillment metrics to identify trends and drive operational enhancements.
• Developed standard operating procedures to optimize inventory handling and reduce errors.
• Oversaw daily operations, ensuring compliance with company policies and best practices in fulfillment processes.
• Streamlined order fulfillment processes by implementing efficient inventory management systems.