Thomas Fairris
IT PROFESSIONAL
Wyandotte
Summary
Tom is a certified and experienced IT Professional who is transitioning from a prior career in the mortgage industry. Hardworking and passionate job seeker with strong organizational skills, excellent time management and problem-solving skills eager to secure entry-level Information Technology position. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrator
Motor City Spindle
08.2022 - 06.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Closing Operations Specialist III
United Shore Mortgage
11.2018 - 01.2021
- Communicated closely with inter-company staff members to promote quick and effective loan workflow. Motivated and trained employees to maximize team productivity.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed mortgage documents for accuracy and prepared all paperwork for loan package and arranged final closing meeting.
- Monitored portfolio performance and provided clients with periodic updates on loan progress.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Transportation Security Officer
Department of Homeland Security
01.2016 - 11.2018
- Monitored security checkpoints for compliance with applicable security protocols.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Automotive Sales Professional
Rodgers Chevrolet
02.2014 - 01.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared purchased vehicles and completed final delivery checks. Completed registration paperwork and sales documentation.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Service Technician III
Comcast
01.2007 - 01.2010
- Diagnosed and troubleshot problems, repairing, and restoring cable / internet services to peak performance for customers.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Education
Associate of Applied Science - Information Technology
Wayne County Community College District
Detroit, MI 05.2001 -
Skills
Planning and Coordination
Writing and Verbal Communication
Issue Resolution
Application Support
Application Installations
Technical Issue Analysis
System Upgrades
Troubleshooting
Information Security
Certification
CompTIA A+ Certification, 07/01/22
Locations
Wyandotte, MI
Timeline
Office Administrator
Motor City Spindle
08.2022 - 06.2023
Closing Operations Specialist III
United Shore Mortgage
11.2018 - 01.2021
Transportation Security Officer
Department of Homeland Security
01.2016 - 11.2018
Automotive Sales Professional
Rodgers Chevrolet
02.2014 - 01.2016
Service Technician III
Comcast
01.2007 - 01.2010
Associate of Applied Science - Information Technology
Wayne County Community College District
05.2001 -