Thomas Farris
New Richmond,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
10.2022 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Adept at B2B sales calls as well as handling Gatekeepers and overcoming objections.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Maximized company profit margins using negotiation tactics and knowledge of current market.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Serviced existing accounts on regular basis to maximize revenue.
- Connected customers with services based on individual needs and vendor capabilities.
- Highly self motivated individual.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Tower Technician
Legacy Telecom
09.2021 - 10.2022
- Ordering parts/supplies from our supply partners while trying to keep costs as low as possible.
- Proficiency with Excel and Microsoft word in order to put together close out packages and documents required by our customers and internal records.
- Traveled long distances to do on site bids for prospective jobs.
- Put together Daily progress reports to be sent back to corporate headquarters in order to maintain promises on deadlines to customers.
- Constant professional communication with a broadly diverse audience such as our Customers, venders, landowners, employees and company management.
- Trained new employees up to code to mitigate risk and maximize production.
- Flexible with with relocation and schedule changes, worked in 7 different states during my time with the company.
Cell Tower Technician
Tkk Telecommunications
07.2020 - 08.2021
- Bolted equipment into place using hand and power tools.
- Performed tower construction at heights of [Number] feet while maintaining focus on safety.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Leveraged sweep testing tools and PIM software to test operation of tower transmission components.
- Built and installed sites per customer specs and maintained safe work environment daily
- Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
Senior Dock Coordinator
Action Sports Rentals
01.2017 - 05.2020
- Exemplified the point of contact for high-end boat rentals in a high traffic marina.
- Fulfilled successful boat launches, ensuring the safety and preparation of customers.
- Collaborated with clients to ensure experience satisfaction, efficiently resolving complaints or concerns.
- Generated growing customer base through marketing strategy implementation.
- Instructed new employees on proper safety procedures and protocols.
- Managed monetary transactions and record keeping.
Server
Pizza Nova
01.2014 - 11.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Foreman
Atlas Tree Service
05.2014 - 03.2016
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality, and cost estimates.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Deckhand
Eclipse Sport Fishing
05.2014 - 09.2014
- Built rapport with customers and made sure it was a trip they would never forget.
- Followed safety protocols and procedures to prevent accidents.
- Communicated clearly, concisely and politely with passengers and crew members.
- Inspected and tested safety equipment and emergency response systems.
- Laid and transferred rigging, safely handled lines, and checked tow for [Number] vessels.
- Monitored weather conditions and reported any changes to captain.
- Assisted with navigation tasks as look-out.
- Inspected and maintained deck equipment and supplies.
Education
High School Diploma -
Point Loma High School
San Diego, CA06.2013
Skills
- Leadership
- Customer Experience
- Teamwork
- Excellent Verbal Communication Skills
- Client Rapport-Building
- Negotiations
- Staff Development
- Web-Based Logistics Information Systems
Hobbies: Sailing, Surfing, Snowboarding and Motocross
Most of my life has been spent within a few miles of the Ocean or the Mountains, I have a deep love and respect for the outdoors and stay engaged in all different types of outdoor activities. I enjoy a fast paced existence full of challenges and mountains to climb. My work ethic and enthusiasm makes going the extra mile my default setting and compliments my life outside of the office.
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
10.2022 - Current
Tower Technician
Legacy Telecom
09.2021 - 10.2022
Cell Tower Technician
Tkk Telecommunications
07.2020 - 08.2021
Senior Dock Coordinator
Action Sports Rentals
01.2017 - 05.2020
Foreman
Atlas Tree Service
05.2014 - 03.2016
Deckhand
Eclipse Sport Fishing
05.2014 - 09.2014
Server
Pizza Nova
01.2014 - 11.2016
High School Diploma -
Point Loma High School
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