Thomas Fernandez
North Las Vegas
Summary
Customer-focused professional with proven record in sales and customer service. Adept at building rapport with clients and providing tailored solutions to meet their needs. Collaborative team player with results-driven approach, adaptable to changing market demands. Known for effective communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Williams-Sonoma Inc.
Las Vegas
06.2025 - Current
- Implemented standard operating procedures to create consistent service levels for order processing, shipping, billing, and customer care.
Healthcare CSR/Technical Support Rep
Teleperformance
Las Vegas
04.2025 - 06.2025
- Resolved customer inquiries through various communication channels, ensuring high levels of satisfaction.
Financial Customer Service Representative
Foundever
Las Vegas
03.2024 - 03.2025
- Handled high-volume of customer inquiries in a professional and timely manner resulting in 90% Customer satisfaction.
- Followed bank security procedures to protect customer data and assets
Key Holder/Shift Supervisor
Vape O Rise
Las Vegas
10.2023 - 06.2024
- Processed payments and balanced the register at the end of the shift
- Created visual displays that increased customer engagement and sales by 30%
Technical Support Representative
Telus International
Las Vegas
01.2023 - 09.2023
- Provided technical support for end-users and resolved escalated technical issues
- Provided technical support to customers over the phone and via email, resulting in a 92% customer satisfaction rate
Shift Supervisor
Sahara Wellness
Las Vegas
09.2022 - 04.2023
- Worked alongside upper management to create competitive pricing through market research
- Created reports and documents as requested by the store manager
Shift Lead
Clear River LLC
Las Vegas
05.2021 - 09.2022
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 7 month
Customer Service Representative
Leapforce INC.
Los Angeles
01.2018 - 12.2019
- Developed and implemented customer service standards that improved customer satisfaction by 10%
Retail Sales Associate
JC Penney
Deerfield Beach
01.2016 - 11.2018
- Used point-of-sale systems to accurately and efficiently process customer transactions
Education
High School Diploma -
ACS Cobham International School
Cobham, UKSkills
- Data entry
- Customer service
- Inbound customer service
- Call center experience
- Problem resolution
- Customer relations
- Product knowledge
- Sales
- CRM software
LANGUAGES
English
French
SOCCER CAREER
As a teenager I played at club level for a team in the UK called Farnham United. We were a league 3 team in England. I was a Winger/Striker, during my time as a player I became team captain, then during one of my times out injured I became an assistant player coach for the team. After my injury I continued as a player-coach. Until I ended up having to retire from playing the sport due to knee injuries.
Timeline
Customer Care Representative
Williams-Sonoma Inc.
06.2025 - Current
Healthcare CSR/Technical Support Rep
Teleperformance
04.2025 - 06.2025
Financial Customer Service Representative
Foundever
03.2024 - 03.2025
Key Holder/Shift Supervisor
Vape O Rise
10.2023 - 06.2024
Technical Support Representative
Telus International
01.2023 - 09.2023
Shift Supervisor
Sahara Wellness
09.2022 - 04.2023
Shift Lead
Clear River LLC
05.2021 - 09.2022
Customer Service Representative
Leapforce INC.
01.2018 - 12.2019
Retail Sales Associate
JC Penney
01.2016 - 11.2018
High School Diploma -
ACS Cobham International School