Thomas Ferrini
Madison,WI
Summary
Relationship-oriented leader with a results-driven approach to generating revenue and establishing relationships with customers and employees. Motivated by a fast-paced and rapidly changing working environment, as well as collaborating with highly motivated team members. Committed to continuous learning, development, and improvement of skill sets.
Overview
10
10
years of professional experience
Work History
Bar Manager
Graduate Hotels
Madison, WI
04.2018 - Current
- Train bartenders on mixology, customer service, and upselling techniques.
- Manage bar area: cocktail design and cost, menu development, and inventory control.
- Establish and develop customer and distributor relationships.
- Responsible for regulation compliance: opening, closing, and shift change functions while maintaining daily operational standards.
- Stay up-to-date on the latest mixology trends, bar equipment, and state sanitation standards.
- Review monthly sales reports to identify areas of improvement and growth opportunities.
Operations Supervisor
Ingleside Hotel
Pewaukee, WI
03.2017 - 04.2018
- Performed level-of-care audits with monthly meetings and various certification training.
- Oversaw day-to-day operations: created schedules, trained new hires on job responsibilities, and reported to senior management.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
Operations Supervisor
Marcus Hotel
Lake Geneva, WI
02.2014 - 03.2017
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- 2015 Employee of the Year finalist.
Education
Medical Sales Certification Program - Sales Overview
Northwestern University
Evanston, IL12.2022
Medical Sales Overview
Medical Sales Certification Program
Online11.2022
Skills
- Suggestive Selling
- Adaptability
- Communication
- Multitasking and Prioritization
- Proficient in Mixology
- Hospitality and Guest Service
- Team Building
- Interpersonal Skills
Timeline
Bar Manager
Graduate Hotels
04.2018 - Current
Operations Supervisor
Ingleside Hotel
03.2017 - 04.2018
Operations Supervisor
Marcus Hotel
02.2014 - 03.2017
Medical Sales Certification Program - Sales Overview
Northwestern University
Medical Sales Overview
Medical Sales Certification Program
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