Jason Wilbur
Beaver Falls,PA
Summary
Dynamic Parts Specialist with a proven track record at Burns Industrial Equipment, excelling in parts identification and customer service. Recognized for enhancing productivity through effective collaboration with technicians and resolving customer inquiries. Skilled in inventory management and adept at problem-solving, consistently delivering exceptional service and support.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Burns Industrial Equipment
Warrendale, PA
05.2022 - Current
- Issued parts to technicians to complete customers' repairs.
- Assist customers by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Service Technician
Pittsburgh Power
Saxonburg, PA
05.2021 - 05.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
CNC Operator
Hydro Extrusions
Sidney, OH
01.2018 - 04.2019
- Maintained tight tolerances with design specifications.
- Reduced machine downtime by performing routine maintenance, cleaning, and calibration on a regular basis.
- Enhanced workplace safety by following all company protocols and guidelines during daily operations.
- Maintained accurate records of all completed jobs, tracking progress throughout the production cycle to ensure timely delivery to customers.
Education
Associate of Applied Science - Agricultural Technology
University of Northwestern Ohio
Lima, OHAssociate of Applied Science - High Performance & Automotive Tech
University of Northwestern Ohio
Lima, OHSkills
- Shipping and receiving
- Sales support
- Parts identification
- Parts documentation
- Customer service
- Verbal and written communication
- Order fulfillment
- Problem-solving skills
- Inventory auditing
- Inventory management
Timeline
Parts Specialist
Burns Industrial Equipment
05.2022 - Current
Service Technician
Pittsburgh Power
05.2021 - 05.2022
CNC Operator
Hydro Extrusions
01.2018 - 04.2019
Associate of Applied Science - Agricultural Technology
University of Northwestern Ohio
Associate of Applied Science - High Performance & Automotive Tech
University of Northwestern Ohio