Thomas Gendrich
Birmingham,AL
Summary
Technical professional with strong background in managing and optimizing complex IT systems. Skilled in project management, software development, and systems integration, ensuring seamless operations and high performance. Known for fostering team collaboration and adapting effectively to changing requirements, consistently delivering high-impact results. Reliable, results-driven, and adept at leveraging technical expertise to drive organizational success.
Overview
4
4
years of professional experience
Work History
Technical Manager
Medallia
01.2025 - Current
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
- Developed suggestions for technical process improvements to optimize resources.
- Enabled Team members on Legacy systems and other technical components for Priority accounts
Senior technical Analyst
Medallia
08.2023 - 01.2025
- Enable critical thinking and intelligent data usage to solve complex business problems, as well as identify weaknesses within account process structure.
- Gather, assess, and refine specifications based on technical requirements from client’s business needs.
- Maintained system health by identifying key components that interact with each other when updating or adding to existing architecture.
- Streamlined technical processes by identifying inefficiencies and implementing improved solutions.
- Spearheaded efforts to improve collaboration between technical analysts and other departments, fostering a culture of knowledge sharing and mutual support.
Technical Analyst
Medallia
01.2022 - 08.2023
- Assisted team leads on high profile projects, enabling key objectives to be reached within timelines set.
- Created several additional reporting functionality with JavaScript function building.
- Maintained confidentiality with Federal and personal data, as well as lead projects regarding then encryption of client and system data files.
- Timely addressed tickets created by client regarding system, as well created solutions for repeated issues.
- Quickly learned the core system functionality for multiple accounts.
- Remote
Education
BA - Philosophy
UNIVERSITY OF ALABAMA AT BIRMINGHAM
Birmingham, AL06.2019
Software development and data science Program
TRUECODERS
BIRMINGHAM, ALABAMA09.2021
Skills
- Computer language and software Skills: Python, SQL, Microsoft Office Suite, MySQL, Java, C#, Git, WPF, APIs, JavaScript
- Team collaboration
- Technical innovation expertise
- Company process evaluation
- Employee development
- System design
Timeline
Technical Manager
Medallia
01.2025 - Current
Senior technical Analyst
Medallia
08.2023 - 01.2025
Technical Analyst
Medallia
01.2022 - 08.2023
BA - Philosophy
UNIVERSITY OF ALABAMA AT BIRMINGHAM
Software development and data science Program
TRUECODERS
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