Thomas Gooch
Milford,OH
Summary
Dynamic Area Director of Operations at Duke Energy, recognized for enhancing operational efficiency and achieving cost reductions through strategic planning and effective team leadership. Expertise in budget oversight and performance evaluation, fostering a culture of customer service excellence and cross-functional collaboration to drive organizational success.
Overview
24
24
years of professional experience
Work History
Area Director of Operations
Duke Energy
Cincinnati, OH
03.2001 - Current
- Facilitated leadership, guidance, and mentoring for newly hired employees, equipping them with knowledge of diverse company programs.
- Managed budgeting activities, including forecasting costs and developing cost-saving initiatives.
- Directed team efforts, defining priorities and targets.
- Formulated strategies to enhance productivity while reducing operational costs.
- Formulated impactful business plans to align strategic decisions with long-term objectives.
- Created reports summarizing progress against goals set by senior management.
- Reduced business risks through collaboration with staff members and performance assessment.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Facilitated communication between different levels within the organization's hierarchy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Identified training needs of staff members based on job roles and responsibilities.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Assessed performance of operations teams to evaluate effectiveness of processes and pinpoint areas for enhancement.
- Resolved conflicts between team members by providing constructive feedback.
- Organized and oversaw work schedules of departmental managers.
- Implemented best practices in areas such as customer service, safety protocols, quality assurance, inventory control, and employee relations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Provided guidance to managers in setting up recruitment processes for new hires.
- Developed and implemented strategies to improve operational efficiency and reduce costs.
- Evaluated progress by formulating plans, budgets, and analyzing results.
- Established key performance indicators for measuring success of operations teams.
- Facilitated leadership development opportunities for high-performing employees.
- Collaborated with other departments to coordinate activities that support operational goals.
- Evaluated data regarding operations performance metrics, encompassing customer satisfaction ratings, turnaround times, accuracy rates.
- Establish goals and expectations for direct reports through performance review process, ensuring staff accountability.
- Managed financial and budget activities to enhance operations and optimize investments.
- Formulated and executed operational plans to optimize resource utilization and enhance service delivery across area.
- Facilitated regular meetings with staff to assess progress on goals and objectives.
- Ensured compliance with applicable laws, regulations, standards, policies, procedures and guidelines within the area of operations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Milford High School
Milford, OH05-1992
Skills
- Operational strategy development
- Budget oversight
- Performance evaluation
- Team leadership
- Customer service excellence
- Effective communication
- Cross-functional collaboration
- Change management
Military Experience
- United States Marine Corps 1992-1997
Timeline
Area Director of Operations
Duke Energy
03.2001 - Current
High School Diploma -
Milford High School