Thomas Gormley
Tega Cay,SC
Summary
Operations director with expertise in managing large-scale data center operations. Achieved zero lost-time incidents and maintained 100% uptime through the implementation of best practices. Developed high-performing teams and enhanced client relationships via strategic oversight and detailed KPI reporting.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operations Director
T5 Facilities Management (T5 Data Centers)
02.2025 - Current
- Executive leadership role with full operational oversight of multiple data center sites across North America, serving as the primary point of contact for enterprise clients and reporting directly to senior leadership.
- Provide centralized leadership and operational oversight for 5 data center sites across a wide geographic footprint, ensuring consistent service delivery and adherence to client-driven and T5 operational standards
- Act as the executive point of contact for enterprise clients, managing all aspects of customer expectations and conducting regular business reviews and audits
- Led governance for multiple data center sites, ensuring alignment with operational standards.
- Deliver comprehensive KPI and SLA reporting to client operations management and senior leadership on a recurring basis
- Achieved full compliance with ISO 27001, SOC 2, and local/state regulations at all 5 sites
- Championed operational excellence by implementing best practices across all data centers.
- Develop and implement operational best practices, identifying areas for procedure, process, driving consistency and policy improvement across all sites
- Guide local and remote data center teams with a goal of 100% critical infrastructure and IT uptime with zero lost-time injuries
- Ensure leadership-level compliance with standard operating and safety procedures by internal teams, vendors, customers, and third parties
- Oversee vendor selection, contract negotiation, and relationship management including scope definition and SLA enforcement
- Manage multi-million-dollar operational budgets across multiple facilities
- Fostered a culture of improvement through strategic team training and management.
- Work with Critical Facility Managers to oversee all aspects of employee management including hiring, scheduling, training and development, and performance management
- Build and lead highly technical, diverse teams, fostering a culture of accountability and continuous improvement
Critical Facility Manager
T5 Facilities Management (T5 Data Centers)
Kings Mountain, NC
06.2014 - 02.2025
- Directed all facility operations including MEP systems (UPS, ATS, generators, HVAC, BMS), vendor contracts, and safety programs, ensuring continuous 100% uptime
- Managed preventive and corrective maintenance activities, utilizing CMMS data to track KPIs and generate reports for strategic decision-making
- Ensured full compliance with ISO 27001, SOC 2, and local/state regulations
- Led emergency response efforts and conducted thorough root cause investigations
- Led a high-density deployment of a 27+ MW data hall featuring advanced liquid-to-chip cooling and rear-door heat exchangers, serving as key liaison between construction, customer, vendor, and operations teams
- Partnered with senior leadership on strategic initiatives including construction planning, space utilization, and lease obligations
- Acted as primary customer liaison, resolving complex issues and rebuilding trust to enhance client loyalty and strengthen long-term relationships
- Cultivated high-performing team through coaching and mentorship, facilitating advancement of team members from intern to management roles
- Uptime Institute M&O Certification with some of the highest scores in the industry
Assistant Chief Engineer
CBRE
New York, New York
03.2008 - 06.2014
- Managed daily operations of building systems and equipment at One Bryant Park, The Bank of America Tower.
- Supervised team members in routine inspections and repairs in a Tier 4 data center environment. At a 2.25 million square foot property.
- Developed preventive maintenance programs for facilities, enhancing reliability and performance.
- Collaborated with vendors to procure parts and services, ensuring timely availability for operations.
- Trained new staff on operational procedures and safety protocols.
- Streamlined corrective maintenance, repair, and calibration processes, optimizing cost-efficiency and equipment output.
Education
Green Belt -
Six Sigma Learning
Online04-2019
Class A, Highrise Office Tower Engineer - Electrical, Mechanical, FLS
IUOE, Local 94 Training Center
New York, NY04-2003
HVAC Certification - HVAC
Lincoln Technical Institute
Mahwah, NJ03-2002
Skills
- Data center operations
- KPI analysis
- Compliance management
- Operational leadership
- Vendor management
- Budget management
- Process improvement
Certification
- Six Sigma Green Belt
- OSHA 30
- NFPA 70E
Accomplishments
- Uptime Institute M&O Certifications
Timeline
Operations Director
T5 Facilities Management (T5 Data Centers)
02.2025 - Current
Critical Facility Manager
T5 Facilities Management (T5 Data Centers)
06.2014 - 02.2025
Assistant Chief Engineer
CBRE
03.2008 - 06.2014
Green Belt -
Six Sigma Learning
Class A, Highrise Office Tower Engineer - Electrical, Mechanical, FLS
IUOE, Local 94 Training Center
HVAC Certification - HVAC
Lincoln Technical Institute