Thomas Hamersma

Support daily operations of the Hickey Financial Technology Center by maintaining software and hardware systems.

Troubleshoot technical issues and assist students and facility with IT needs.

Monitor equipment, report and address technical malfuncions.

• Grade 11,12
• 20 Hrs/Week
• Contributed to a positive work environment, collaborating effectively with team members across different roles.
• Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.

• Grade 9,10,11,12
• 25 Hrs/Week
• Monitor team performance and ensure duties are performed efficiently.
• Set goals, provide job assignments and motivate team members to do their best work.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Completed cash and credit card transactions accurately using POS software.

• Grade 7, 8, 9
• 15 Hrs/Week
• Provided beginner to intermediate ski lessons to people of all ages.
• Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.