- Volunteering at local animal shelters and rescue organizations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Animal Welfare Advocacy
Kelli Babcock
Narragansett,RI
Summary
Dynamic financial professional with a proven track record at Bank of America, excelling in operations management and customer service. Enhanced client retention through personalized strategies and streamlined processes, while mentoring teams to improve performance. Known for strong problem-solving abilities and effective communication, driving efficiency and compliance in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
Wakefield, RI
04.2014 - Current
- Led daily operations to enhance customer service and maintain compliance with banking regulations.
- Streamlined financial processes, improving efficiency in transaction handling and reporting procedures.
- Developed strategies to increase client engagement and retention through personalized service initiatives.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
- Developed efficient schedules for staffing coverage during peak hours while minimizing overtime costs.
- Managed team performance, providing mentorship and training to staff for skill development.
- Provided exceptional customer service, resolving complex issues promptly and effectively.
Personal Banker
Bank of America
Wakefield, RI
03.2005 - 04.2014
- Managed customer accounts, ensuring compliance with banking regulations and policies.
- Provided tailored financial solutions to meet diverse client needs and goals.
- Developed strong client relationships through effective communication and personalized service.
- Trained junior staff on banking products, enhancing team knowledge and performance.
Education
Bachelor of Arts - Psychology
University of Rhode Island
Kingston, Rhode Island, RISkills
- Operations management
- Interpersonal skills
- Multitasking Abilities
- Problem-solving
- Schedule coordination
- Teamwork and collaboration
- Customer service
- Reliability
Interests
Timeline
Assistant Financial Center Manager
Bank of America
04.2014 - Current
Personal Banker
Bank of America
03.2005 - 04.2014
Bachelor of Arts - Psychology
University of Rhode Island