Thomas Harnishfeger
Brooksville,FL
Summary
Dynamic small business owner with a proven track record in customer service and conflict resolution. Successfully led operations at my own business, enhancing community engagement and ensuring compliance. Skilled in inventory management and team leadership, I consistently delivered high-quality service and fostered employee performance, driving business growth and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Small Business Owner
Myself
Brooksville, Florida
01.2025 - Current
- Managed daily operations and customer service interactions effectively.
- Trained and supervised staff to ensure high-quality service standards.
- Established partnerships with local businesses to enhance community engagement efforts.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with applicable laws and regulations while running the business.
- Advised employees on best practices regarding safety protocols and procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Resolved conflicts between staff members and customers when necessary.
Line Cook
lolas Burger and Burrito Joint
Jacksonville, Florida
01.2024 - 01.2025
- Prepared ingredients and dishes following recipes and menu guidelines.
- Created identical dishes numerous times daily, with consistent care, attention to detail, and quality.
- Grilled meats and seafood to customers' specifications.
- Followed the restaurant's stock management schedule to monitor product freshness and rotate out old products.
- Wrapped and stored unused food in appropriate containers, and placed it in the fridge to avoid spoilage of the product.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, and sanitization.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Developed innovative, creative new menu items and recipes.
Sod Technician
Murphys Sod
Spring Hill, Florida
01.2019 - 12.2022
- Responsible for driving large trucks just below the required CDL limit, and delivering to the job site on time without any issues.
- Required to know basic irrigation repair to ensure all repairs can be done on-site, and the job can be finished the same day.
- Operated machinery for sod installation and maintenance.
- Monitored and maintained equipment to ensure optimal performance.
- Assisted in loading and unloading sod deliveries efficiently.
- Collaborated with team members to complete landscaping projects.
- Conducted routine inspections to identify equipment issues promptly.
- Implemented safety protocols during sod handling and transportation.
- Trained new staff on equipment operation and safety procedures.
- Maintained inventory of tools and materials for daily operations.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Subcontracting Datacenter Technician
E-3
Travelled
01.2018 - 01.2019
- Subcontracted for Verizon, T-Mobile, and AT&T.
- Traveled up and down the East Coast while traveling from data center to data center to migrate the clientele of the company I was subcontracting for.
- Ensured that when doing mass migrations (small and large cities), as well as hospital migrations, all servers are still online, and the hospitals don't lose power to the people on life support.
- Conducted routine inspections to identify and resolve potential issues promptly.
- Collaborated with team members to improve workflow efficiency and productivity.
- Documented maintenance activities and equipment repairs for accurate record-keeping.
- Streamlined processes by implementing best practices in equipment handling and care.
Education
High School Diploma -
Land O Lakes Highschool
Land O' Lakes, FL01-2019
Skills
- Customer service
- Conflict resolution
- Inventory management
- Quality control
- Time management
- Effective communication
- Team leadership
- Problem solving
- Community engagement
- Planning and execution
- Business operations leadership
- Small business operations
- Project management
- Employee performance management
- Business marketing
- Operations management
- Team building
- Attention to detail
- Problem-solving abilities
- Continuous improvement
Timeline
Small Business Owner
Myself
01.2025 - Current
Line Cook
lolas Burger and Burrito Joint
01.2024 - 01.2025
Sod Technician
Murphys Sod
01.2019 - 12.2022
Subcontracting Datacenter Technician
E-3
01.2018 - 01.2019
High School Diploma -
Land O Lakes Highschool