Thomas Harrell
CDK Global
Adel,GA
25
years of professional experience
Results-driven Operations Manager with expertise in streamlining processes, enhancing customer engagement, and leading cross-functional teams. Proven track record of achieving cost reductions and operational improvements.
Work History
Operations Manager
7 Years 9 Months- Led cross-functional teams to implement strategic initiatives improving service delivery.
- Developed and executed performance metrics for continuous improvement in operations.
- Managed vendor relationships, negotiating contracts to optimize supply chain efficiency.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
General Manager
2 Years 2 Months- Directed daily operations to enhance efficiency and drive customer satisfaction.
- Implemented staff training programs to improve service quality and operational consistency.
- Analyzed sales data to identify trends and optimize menu offerings for increased revenue.
- Established performance metrics to monitor team productivity and ensure compliance with standards.
- Coordinated inventory management processes to reduce waste and streamline supply chain operations.
- Led cross-functional teams in executing promotional campaigns that boosted store traffic and engagement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Supervisor
2 Years 3 Months- Supervised daily operations, ensuring compliance with safety regulations and environmental standards.
- Coordinated project schedules, optimizing resource allocation for multiple forestry initiatives.
- Implemented process improvements that enhanced operational efficiency in timber harvesting.
- Trained and mentored team members on forestry practices and equipment usage.
General Manager
11 Months- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Fostered a culture of continuous improvement by encouraging feedback and implementing best practices across the team.
- Developed strategic plans for workforce optimization, resulting in improved employee retention rates.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Owner
6 Years 6 Months- Managed budgeting processes, ensuring financial accuracy and resource allocation for ongoing projects.
- Supervised a team of skilled tradespeople, fostering collaboration and mentoring junior staff on best practices.
- Streamlined procurement processes by establishing strong supplier relationships and negotiating favorable terms.
- Developed and implemented project timelines to enhance operational efficiency across multiple construction sites.
Correctional Sergeant
4 Years 3 Months- Led training sessions for new staff on security procedures and emergency response techniques.
- Conducted investigations into incidents, compiling reports to support disciplinary actions and policy enhancements.
- Coordinated inmate schedules, optimizing movement and minimizing disruptions within the facility.
- Coordinated inmate schedules, optimizing movement and minimizing disruptions within the facility.
- Monitored inmate behavior, identifying potential conflicts and implementing de-escalation strategies effectively.
- Collaborated with mental health professionals to address inmates' psychological needs and improve rehabilitation efforts.
- Reviewed and updated operational procedures, enhancing overall efficiency of correctional practices.
- Provided guidance and mentorship to junior officers, fostering professional development within the team.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Specialist E-4
2 Years 8 Months- Developed training programs for personnel, enhancing skill sets and operational effectiveness.
- Managed logistical operations to ensure mission readiness and resource allocation.
- Coordinated maintenance schedules for equipment, ensuring compliance with safety regulations.
- Analyzed operational data to identify trends and inform strategic decisions.
- Mentored junior specialists, fostering professional development and knowledge transfer.
- Led quality assurance efforts, maintaining high standards for all products and services.
Education
GED
Skills
Operational efficiency management
Effective team leadership
Operations management
Customer service
Operations monitoring
Vendor management
Operational oversight
Customer engagement
Timeline
Operations Manager
CDK Global
09.2013 - 06.2021Read More
General Manager
McDonald's
10.2010 - 12.2012Read More
Supervisor
Pennington Forestry
06.2008 - 09.2010Read More
General Manager
Daddy's Cafe
07.2007 - 06.2008Read More
Owner
RST Construction
01.2001 - 07.2007Read More
Specialist E-4
Georgia Army National Guard
06.1997 - 02.2000Read More
Correctional Sergeant
Autry State Prison
05.1996 - 08.2000Read More
Abraham Baldwin Agricultural College
GED
Read More