Results-driven Operations Manager with expertise in staff training, inventory management, and workflow optimization. Proven ability to enhance team productivity while maintaining high-quality standards.
Overview
9
9
years of professional experience
Work History
Operations Manager
Maverick Pools
Cliffside Park
05.2023 - Current
Ensured staff had the proper uniform
Ensured the staff had proper training and understands their role on site
Went from account to account chalking on equipment, meeting with property managers, and checking on our staff.
Oversaw inventory management for pool supplies and equipment.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Shift Manager
Domino's Pizza
Jersey City
06.2018 - 11.2025
As shift manager I would usually be called to handle disputes between customers and the employees.
I dispatched the delivery drivers.
I was responsible for ensuring that all tasks and orders were completed.
By the end of the night, I had to have a cash count and deposit the money into the store safe.
Lead Concierge
Maverick
Cliffside Park
11.2020 - 06.2022
I went from concierge to a lead.
As a concierge, I greeted residents, took care of their packages, and also ensured that the proper services were called when needed.
As lead I would go from site to site ensuring the employees were on the proper site and in proper uniform.
I would also be in contact with the property managers of the building. They would communicate any issues or any changes that needed to be made.
Technician
JBM Tech
Jersey City
05.2017 - 09.2017
As technician I repaired iPhones and some iPads.
Managed register operations, including handling all the cash the store made by the end of the night.
Maintained inventory of all devices, accessories and anything else we kept in store on a daily basis.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ
06-2020
Some College (No Degree) - Business Administration
Seton Hall University
South Orange, NJ
Skills
Staff training
Inventory management
Quality assurance
Workflow optimization
Conflict resolution
Customer relationship management
Team leadership
Effective communication
Cash handling
Financial analysis
Languages
Arabic
Professional
Timeline
Operations Manager
Maverick Pools
05.2023 - Current
Lead Concierge
Maverick
11.2020 - 06.2022
Shift Manager
Domino's Pizza
06.2018 - 11.2025
Technician
JBM Tech
05.2017 - 09.2017
High School Diploma -
Bayonne High School
Some College (No Degree) - Business Administration