Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Hejl

New port richey,FL

Summary

Accomplished Assistant Manager at Publix, adept in staff training and development, enhanced customer satisfaction through proactive conflict resolution, and spearheaded team motivation initiatives. Excelled in workload management, achieving a notable increase in sales through strategic merchandising. Demonstrates exceptional team leadership and decision-making skills, fostering a culture of operational excellence and customer loyalty.


Worked hard cultivating a following around East Lake high school football program on social media. Was one of the first schools in Pinellas county to start a formerly Twitter now "X" account and grew the following from a few hundred followers to over 2.6 thousand followers. Including college coaches looking for recruits and members of the media answering any questions they had about the team.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Publix
09.2021 - Current
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed detailed plans based on broad guidance and direction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Social Media Manager

East Lake High School
05.2013 - Current
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.

JV Football Coach

East Lake High Shcool
05.2013 - 10.2020
  • Mentored assistant coaches in professional development opportunities to enhance their knowledge of the sport or coaching techniques.
  • Worked with offensive and defensive coaches to develop cohesive football program.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Established strong team culture and values to promote teamwork, discipline and sportsmanship.
  • Developed game plans that capitalized on team strengths while exploiting opponents'' weaknesses for successful game outcomes.
  • Increased player retention by cultivating strong relationships with athletes and their families through regular communication and support.
  • Fostered a positive team environment with clear communication, goal setting, and motivational strategies.

Education

Associate of Arts - Mass Communication

St. Petersburg College
Clearwater, FL
05-2017

Skills

  • Customer service
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management

Timeline

Assistant Manager

Publix
09.2021 - Current

Social Media Manager

East Lake High School
05.2013 - Current

JV Football Coach

East Lake High Shcool
05.2013 - 10.2020

Associate of Arts - Mass Communication

St. Petersburg College

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Thomas Hejl