Thomas Helton
Davenport,FL
Summary
I am a high energy, highly motivated outgoing experienced server with 20 plus years of bartending and service experience along with the prior 20-year career with Pizza Hut including multi-unit management experience. Outstanding team player dedicated to driving service and sales with 15 plus years of experience in high volume environments
Overview
1
1
Certification
18
18
years of professional experience
Work History
Server
Gaylord Palms Resort & Convention Center
Kissimmee, FL
06.2025 - Current
- Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
- Implemented best practices for cleanliness and organization within service areas, promoting a welcoming atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Benihana
Orlando, FL
08.2024 - 01.2026
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and retention.
- Managed food and beverage orders accurately, enhancing efficiency during peak service hours.
- Trained new staff on menu offerings, service protocols, and POS system utilization for improved team performance.
Bartender
Rainforest Cafe Disney Springs
Lake Buena Vista, Florida
06.2022 - 08.2024
- Responsible for full service 45 seat table and bar top section
- Monitor alcohol compliance. Responsibility for maintaining legal serving standards
- Barback and stock duty responsibilities
- Nightly close/ daily open cleaning and stocking responsibilities
- Full service environment. High volume with potential to turn all tables at once
Cocktail Server /cross Trained Bartender
Disney Dockside Margaritas at Disney springs
Lake Buena Vista, Florida
05.2015 - 07.2022
- Adhere to alcohol compliance monitor standards for ensuring lawful sales
- Cross trained to bartend to make my own drinks while cocktail serving
- Responsible for 50-seat outdoor high volume area
- Daily open and closing responsibilities
- Bar stocking and cleaning responsibilities
Server
Finnegan's bar and grill universal studios Orlando
Orlando, FL
05.2008 - 05.2015
- Opening and closing cleaning responsibilities
- Adhere to server standards
- Previous and post-cost tables for quick table turns
- Responsibility for high volume bar section with 10 tables 30 seats and 12 bar stools for service area
Education
High School Diploma -
Olympic High School
Bremerton, WA06-1984
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Certification
Serv Safe
TIPS certified
Timeline
Server
Gaylord Palms Resort & Convention Center
06.2025 - Current
Server
Benihana
08.2024 - 01.2026
Bartender
Rainforest Cafe Disney Springs
06.2022 - 08.2024
Cocktail Server /cross Trained Bartender
Disney Dockside Margaritas at Disney springs
05.2015 - 07.2022
Server
Finnegan's bar and grill universal studios Orlando
05.2008 - 05.2015
High School Diploma -
Olympic High School