Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Henry

North Royalton,Ohio

Summary

Professional with strong experience in heavy machinery operation, prepared for this role. Demonstrates precision in load management, safety protocols, and equipment maintenance. Known for effective teamwork, adaptability, and delivering results. Skilled in mechanical troubleshooting, spatial awareness, and communication. Reliable and responsive to changing needs, ensuring operational efficiency.

Overview

49
49
years of professional experience

Work History

Customer Service Cashier

Brunswick Beverage Center
10.2019 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Crane Operator

Shiloh
04.2004 - 04.2019
  • Upheld a clean working environment by properly organizing tools, cables, slings, chains after every shift ensuring easy access when needed.
  • Operated overhead, gantry and remote control cranes in according to safety processes and established procedures.
  • Assisted in training new crane operators, sharing expertise and fostering a culture of safety within the team.
  • Consistently met daily production goals through effective time management skills while also focusing on safety precautions.
  • Maintained detailed records of completed tasks, providing essential documentation for future reference or regulatory compliance purposes.
  • Performed critical lifts requiring expert precision, showcasing exceptional knowledge of weight limitations and balance points for different load types.
  • Achieved timely completion of job assignments, adhering to strict project deadlines and customer requirements.
  • Conducted regular toolbox talks discussing safe lifting practices, accident prevention measures, and proper communication with teammates.

Mailer

Plain Dealer Publishing Co.
04.1985 - 04.2004
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Facilitated training sessions for new hires on mailroom procedures and best practices, enhancing overall team performance levels.
  • Developed efficient systems for storing undeliverable mail until it could be properly addressed or returned to sender.
  • Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for tracking purposes.

Crane Operator

Republic Steel
04.1976 - 04.1985
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Calculated appropriate size and weight distribution to safely manage load.
  • Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
  • Operated large cranes to lift and move materials with precision and accuracy.

Education

High School Diploma -

Parma High School
Parma, Oh

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Brunswick Beverage Center
10.2019 - Current

Crane Operator

Shiloh
04.2004 - 04.2019

Mailer

Plain Dealer Publishing Co.
04.1985 - 04.2004

Crane Operator

Republic Steel
04.1976 - 04.1985

High School Diploma -

Parma High School

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