Thomas Hollis

• Supported the daily operations of a fast-paced business by supervising staff, delivering excellent customer service, and maintaining efficient workflows. Assisted with employee scheduling, training new team members, handling cash and closing procedures, managing inventory, and ensuring food safety and cleanliness standards were met. Resolved customer concerns professionally, helped meet sales goals, and fostered a positive team environment while ensuring high-quality products and service.

• Oversaw daily cafe operations in a high-volume, trend-driven environment, delivering exceptional customer service to a diverse clientele, including content creators and brand partners. Supervised and trained team members, coordinated shift responsibilities, managed cash handling and inventory, and ensured consistent beverage quality and presentation. Maintained a polished, guest-focused atmosphere while resolving customer concerns and supporting efficient day-to-day operations.

• Provided administrative support in a legal office by organizing and maintaining case files, preparing and filing documents, and managing records with accuracy and confidentiality. Assisted with data entry, scheduling, correspondence, and front office operations while ensuring efficient document management and compliance with office procedures.

• Oversaw daily cafe operations by coordinating staff, preparing quality beverages, and delivering exceptional customer service. Trained and guided team members, managed cash transactions, opening and closing procedures, and monitored inventory levels. Ensured compliance with food safety standards, maintained an organized workspace, and addressed customer concerns to support smooth and efficient operations.

Barista | Coffee & Juice Bar

Prepared specialty coffee beverages, fresh juices, and smoothies while providing friendly, efficient customer service in a fast-paced environment. Processed transactions, maintained cleanliness and food safety standards, restocked inventory, and ensured consistent product quality. Collaborated with team members to deliver a positive customer experience and support smooth daily operations.

Server / Barista | Local Restaurant

Delivered friendly, personalized service in a locally owned neighborhood restaurant and café, building positive relationships with regular guests and community members. Prepared specialty coffee beverages, took food and drink orders, processed payments, and ensured a welcoming dining experience. Supported daily operations by maintaining cleanliness, restocking supplies, and collaborating with team members to provide efficient, high-quality service.