Thomas Hyland
Sun City,AZ
Summary
Results-oriented Store Director with expertise in inventory management and staff training. Proven ability to enhance customer service and drive sales through effective visual merchandising and promotional strategies.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Director
Krogers
West Allis, Wisconsin
10.2006 - 02.2026
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff scheduling to optimize workforce efficiency and customer service.
- Implemented inventory control measures to maintain stock levels and reduce waste.
- Trained and mentored team members to enhance performance and customer interaction.
- Coordinated merchandise displays to attract customers and promote sales initiatives.
- Developed promotional strategies to drive customer engagement and increase foot traffic.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
Store Manager
Dollar Tree
Milwaukee, Wisconsin
2000 - 2004
- Trained and supervised team members to enhance customer service skills.
- Organized merchandise displays to attract customers and promote sales.
- Prepared staff work schedules and assigned team members to specific duties.
- Identified opportunities for cost savings through waste reduction initiatives.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
Education
Certified - Industrial
Forklift Certification
Milwaukee, WI01-2006
Some College (No Degree) - Computer and Information Sciences
Madison Area Technical College
Madison, WISkills
- Retail strategy
- Inventory management
- Budget control
- Store layout
- Staff training
- Customer service
Certification
Forklift certified trainer/ operator
Accomplishments
Dale Carnegie Management /Leadership Awards
Timeline
Store Director
Krogers
10.2006 - 02.2026
Store Manager
Dollar Tree
2000 - 2004
Certified - Industrial
Forklift Certification
Some College (No Degree) - Computer and Information Sciences
Madison Area Technical College