Michael Winschuh

• Oversaw store operations to ensure consistent service standards across shifts and maintain daily readiness.
• Coordinated inventory control activities, monitoring discrepancies and supporting accurate replenishment through system-aligned records.
• Directed department leaders to strengthen accountability and align shift-to-shift execution expectations.
• Monitored sales performance metrics and updated staffing plans to align staffing levels with customer demand.
• Oversaw monthly P&L performance and recalibrated operational activities based on results as needed.
• Oversaw daily performance management for 75–100 associates to maintain productivity standards and support sales growth.

• Oversaw day-to-day store operations, ensuring consistent service standards and maintaining daily readiness.
• Coordinated inventory control activities to identify and reduce stock discrepancies and enable accurate replenishment.
• Coordinated department leader oversight to reinforce accountability and maintain clear shift-by-shift execution.
• Monitored sales performance data and refined staffing plans based on customer demand needs.
• Directed store operations to maintain consistent service standards and daily readiness.
• Implemented merchandising standards to improve product presentation and sales floor organization.
• Reviewed financial reports, controlling expenses and supporting profitability goals.
• Resolved customer and associate issues promptly, maintaining positive store conditions.
• Trained management staff on operational procedures, compliance, and service expectations.
• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
• Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
• Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Store did weekly volume between $550,000 to $700,000 with more than 150 associates
• Managed Store through Covid pandemic achieving sales of $800,000 due to good in-stock conditions and maximizing the staff that we had at the time

• Oversaw daily store operations, ensuring adherence to sales floor standards, service level expectations, and defined team accountability.
• Monitored inventory ordering and directed stock replenishment to maintain product availability and reduce shortages.
• Oversaw inventory control activities, executed cash control processes, and completed store opening and closing procedures.
• Performed point of sale opening and closing procedures, including cash register setup, verification, and end-of-day reconciliation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
• Started at the Union Square location, then was moved to 63rd and 3rd Street to oversee a major renovation with all work being done during operating hours.
• After renovation was completed, and foot traffic increased 5% and store was designated as the show store for the chain

• Managed daily store operations across sales floor standards, service levels, and team accountability initiatives.
• Coordinated associate shift schedules based on traffic patterns to fulfill merchandising needs and labor goals.
• Tracked inventory levels, adjusted ordering schedules, and ensured stock replenishment to support product availability and reduce shortages.
• Coached department leaders on customer service performance expectations, workflow standards, and daily execution processes.
• Scheduled associates to align coverage with traffic patterns, merchandising needs, and labor goals.
• Coached department leaders on customer service, performance expectations, and workflow execution.
• Enforced food safety, sanitation, and compliance procedures across front-end and grocery operations.
• Resolved customer concerns quickly to protect service quality and maintain shopper satisfaction.
• Reviewed shrink indicators and store conditions to identify process gaps and improve control measures.
• Implemented merchandising plans and operational routines to improve consistency across departments.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Started my Supermarket career in January of 1982 as a part-time carriage associate.

Worked my way into being Full Time Frozen Manager in the Fairlawn NJ store.

Went on to be Front end Manager in Fairlawn, Bergenfield and Monsey NY stores

Once I had 10 years vested with the Union, went into Assistant Managers training program for 4 months

Was Assistant store manager in the Garfield and Nanuet NY stores

Asked to be trained as a Jr Bakery specialist covering 41 stores in the tri state area

Went back into Stores to become a Store Manager in order to become a lead Bakery Product Manager Went back into stores as a Store Manager after passing Store Managers testing and ran the Rossville and New Dorp stores in Staten Island. Fort Lee, NJ store, Nanuet and Monsey stores in New York.

Closed the Monsey New York store when A&P purchased company