Thomas Ikey
Cape May,NJ
Summary
Operations professional eager to bring wealth of experience and high standards to a new role. Expertise in team building, leading, motivating and high pressure decision making. Thrive in high stress, fast paced environments. Highly dependable, punctual and adaptable.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Fury Water Adventures
Key West, FL
09.2020 - 03.2026
- Improved operational procedures to maximize departmental productivity, safety and efficiency.
- Coordinated daily operations, aligning team efforts with overall business objectives.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented incentive programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity, safety, teamwork and customer service.
- Led successful change initiatives, ensuring seamless transitions during operational and departmental restructuring efforts.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw fleet maintenance, parts ordering and warranty claims ensuring optimal functionality of equipment at all times.
Jet Ski Tour Guide
Fury Water Adventures
Key West, FL
08.2016 - 09.2020
- Guided groups of up to 10 PWCs, 30 miles around Key West and surrounding islands.
- Trained new guides on safety protocols, company polices and procedures, equipment usage, and customer service best practices.
- Mentored new guides, fostering a culture of teamwork and comradery leading to consistently high-quality tours across the team.
- Conducted equipment inspections and maintained high standards of safety and performance.
- Provided information on various sites throughout the tour, relaying little-known stories to provide interest.
- Performed routine maintenance on equipment and communicated issues quickly to technicians.
Education
Bachelor of Science - Criminology
The Ohio State University
Columbus, OH05-2014
Skills
- Problem-solving
- Operations management
- Team leadership
- Customer service
- High pressure decision-making
- Service Management
- Fleet Management
- Schedule management
- Safety compliance
- Effective time management skills
- Dedicated professional commitment
- Risk management
Certification
- FareHarbor
- Dayforce
- BossWeb
- Rizepoint Auditor
Timeline
Operations Manager
Fury Water Adventures
09.2020 - 03.2026
Jet Ski Tour Guide
Fury Water Adventures
08.2016 - 09.2020
Bachelor of Science - Criminology
The Ohio State University