Thomas Iturralde
Zephyrhills,FL
Summary
Experienced Customer Service Lead with a proven track record in resolving customer complaints and implementing process improvements, enhancing service quality and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Circle K Gas Station
05.2022 - Current
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on customer service protocols and systems.
- Resolved customer complaints promptly, enhancing overall service quality.
- Implemented process improvements to streamline checkout procedures and reduce wait times.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Reviewed associate performance to identify training needs.
Team Member
Checkers
07.2021 - 05.2022
- Operated fryers and grills to prepare high-quality food items efficiently.
- Maintained cleanliness and organization of cooking stations in compliance with health regulations.
- Collaborated with kitchen staff to ensure timely food preparation during peak hours.
- Monitored inventory levels, restocking supplies to prevent shortages during busy shifts.
- Trained new team members on proper frying techniques and equipment usage.
- Communicated closely with servers to fully understand special orders for customers.
- Collaborated with team to maintain cleanliness and organization of work area.
- Monitored cash register operations, ensuring accurate transactions and balancing drawers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Cell Phone Technician
Gogo Gadgets Repair
09.2019 - 03.2021
- Diagnosed and repaired various cell phone models, ensuring customer satisfaction with quality service.
- Managed inventory of repair parts, optimizing stock levels to minimize delays in service delivery.
- Trained junior technicians on troubleshooting techniques and repair processes to enhance team efficiency.
- Streamlined repair workflows, reducing turnaround times while maintaining high-quality standards.
- Provided exceptional customer support, addressing inquiries and resolving complaints effectively.
- Managed inventory of replacement parts, ensuring timely repairs and minimizing customer wait times.
- Completed quality inspections on cell phones.
- Assisted customers in setting up new devices and transferring data from old devices, providing seamless transitions between products.
Night Stocker
Winn-Dixie Stores Inc.
03.2020 - 10.2020
- Stocked shelves efficiently to maintain organized displays and optimize product accessibility.
- Monitored inventory levels, ensuring timely restocking of essential products to minimize stockouts.
- Collaborated with team members to streamline stocking processes and enhance overall workflow efficiency.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Collaborated with team members to maintain a clean and safe working environment.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Associate of Arts -
Pasco-Hernando State College
Dade City, FL08-2023
High School Diploma -
Zephyrhills High School
6335 12th St, Zephyrhills, FL 3354206-2019
Skills
- Payment processing
- Cash handling
- Product location
- Quality assurance
- Customer service excellence
- Customer complaint resolution
Timeline
Customer Service Lead
Circle K Gas Station
05.2022 - Current
Team Member
Checkers
07.2021 - 05.2022
Night Stocker
Winn-Dixie Stores Inc.
03.2020 - 10.2020
Cell Phone Technician
Gogo Gadgets Repair
09.2019 - 03.2021
Associate of Arts -
Pasco-Hernando State College
High School Diploma -
Zephyrhills High School