THOMAS JONES
East Orange
Summary
Passionate security professional with 5 years of experience in customer service and conflict resolution, equipped with advanced security skills and certifications. Successfully enhanced safety measures, resulting in a 30% incident reduction. Eager to contribute expertise to a team focused on safeguarding people and assets.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Worker
FedEx
11.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Security Supervisor
Aegis Security
08.2020 - 10.2023
- Implemented advanced security measures and protocols, decreasing incident reports by over 30% within one year
- Trained and led a team of 12 security officers, increasing team efficiency and response time by 20%
- Coordinated security operations for high-profile events hosting up to 500 guests, ensuring a safe environment
- Conducted regular inspections of security measures, identifying potential risks and reducing vulnerabilities by 40%
- Improved client retention by providing exceptional customer service, resolving issues promptly
- Collaborated with local law enforcement and emergency services to enhance onsite security strategies
Security Officer
CSI Investigators
04.2017 - 07.2020
- Supervised security operations across multi-location facilities, ensuring safety protocols were met consistently
- Developed and integrated a CCTV monitoring system, reducing unauthorized access attempts by 25%
- Authored and enforced security policies, promoting safe practices and resulting in a 15% reduction in incidents
- Facilitated monthly training workshops on conflict resolution and customer service for security staff
- Monitored and maintained security equipment inventory, ensuring all tools were operational and compliant
Education
Automotive -
Lincoln Tech
Union, NJ07.2009
General Education -
Newark Public Schools
Newark, NJ06.2008
Skills
- Customer Service
- Conflict Management
- Security Operations
- Surveillance Systems
- Access Control
- CCTV Monitoring
- Incident Reporting
- Problem Solving
- Security Training
- Risk Assessment
- Team Leadership
Accomplishments
- Outstanding Security Officer Award, 2022, Received for excellence in service and leadership at G4S Secure Solutions, increasing team efficiency by 20%.
- Security Initiative of the Year, Led the initiative to reduce unauthorized access attempts by 25% through the integration of a new CCTV system.
- Client Satisfaction Recognition, Recognized for exceptional client service and conflict resolution, enhancing client satisfaction by 15% year-over-year.
- Safety Enhancement Proposal, Developed a proposal that reduced security incidents by 30%, ensuring a safer environment for all personnel.
Training
- Nursing Assistant, Personal hygiene assistance, Mobility assistance, Patient observation and reporting, Mealtime assistance, Vital signs monitoring
- CPR, How to perform chest compressions, How to perform rescue breathing, How to use an automated external defibrillator (AED), How to recognize signs of cardiac arrest, How to respond to choking emergencies
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Languages
English
Full Professional
Timeline
Warehouse Worker
FedEx
11.2023 - Current
Security Supervisor
Aegis Security
08.2020 - 10.2023
Security Officer
CSI Investigators
04.2017 - 07.2020
General Education -
Newark Public Schools
Automotive -
Lincoln Tech
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