Thomas Knyzewski
Anacortes,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
38
38
years of professional experience
Work History
Sales
Camping World RV Sales
04.2022 - Current
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Drove team revenue totals by bringing in top sales numbers.
- Located and obtained merchandise based on customer needs and desires.
Sales
Jerry Smith Chevrolet
01.2019 - 03.2020
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Drove team revenue totals by bringing in top sales numbers.
- Located and obtained merchandise based on customer needs and desires.
Sales
Self-employed
03.2007 - 11.2018
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
Sales Manager
Williams Chevrolet
09.2003 - 01.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Sales
Frontier Ford
02.1986 - 05.2003
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Used available training resources to stay up-to-date on product features.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
No Degree - Aviation Electronics
United States Navy
Millington, TN05.1979
High School Diploma -
Roscommon High School
Roscommon, MI05.1978
Skills
- Sales Forecasting
- Customer Retention
- Records Management
- Sales Consultation
Timeline
Sales
Camping World RV Sales
04.2022 - Current
Sales
Jerry Smith Chevrolet
01.2019 - 03.2020
Sales
Self-employed
03.2007 - 11.2018
Sales Manager
Williams Chevrolet
09.2003 - 01.2007
Sales
Frontier Ford
02.1986 - 05.2003
No Degree - Aviation Electronics
United States Navy
High School Diploma -
Roscommon High School
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